Senior Manager – Product Partner Operations

🕒 il y a 1 jour

🏄 California, New York, +1 états de plus – Distant

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $182 500 - $228 100 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

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Mercury

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2019

💳 Fintech

💸 Finance

☁️ SaaS

Fintech • Finance • SaaS

Mercury est une entreprise de technologie financière qui propose des services bancaires en ligne pour les entreprises, bien qu'elle ne soit pas elle-même une banque. Elle collabore avec des banques assurées par la FDIC telles que Choice Financial Group, Column N. A. , et Evolve Bank & Trust pour offrir des services bancaires. Mercury a pour objectif de simplifier les opérations financières des startups et entreprises en proposant une gamme de services incluant comptes courants et d'épargne, gestion de trésorerie, cartes corporate, gestion des dépenses, facturation, et automatisation comptable. La plateforme est conçue pour rationaliser diverses tâches bancaires et améliorer les flux financiers avec des fonctionnalités telles que la surveillance des fraudes et la sécurité des comptes. Elle propose également des opportunités d'investissement via son produit Mercury Treasury et un soutien aux startups grâce à sa plateforme Mercury Raise.

Description

• Lead, coach, and develop a team of Partner Operations Specialists through feedback, clear expectations, and career development. • Build operational frameworks for existing and future product partnerships across Banking and Expansion. • Improve documentation, knowledge management, and communication systems. • Lead organizational change initiatives involving processes, tooling, and operating models. • Partner with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners on operational challenges. • Establish performance metrics for operational health, partner experience, and team effectiveness. • Drive strategic planning, prioritization, and resource allocation. • Champion scalable tooling and workflows, including Linear and other operational systems. • Advocate for the team and create stakeholder alignment. • Help shape Mercury’s long-term product partnership ecosystem strategy.

🎯 Exigences

• 7+ years of experience leading operational programs at a fintech, financial institution, or similarly complex, highly regulated environment. • 3+ years of experience leading and developing high-performing teams. • Demonstrated success partnering with Product, Engineering, Design, cross-functional business leaders, and executives on strategic initiatives. • Experience leading operational change management and building alignment across stakeholders with competing priorities. • Exceptional written and verbal communication skills. • Track record designing scalable operational systems that reduce complexity and bottlenecks. • Ability to balance long-term strategic initiatives with time-sensitive operational priorities. • Ability to navigate ambiguity and competing priorities calmly. • Motivation to leverage tools, automation, and process design. • Ability to build trusted relationships with internal stakeholders and external partners. • Strong focus on operational quality and durable solutions.

🏖️ Avantages

• Base salary • Equity (stock options/RSUs) • Benefits • Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs