MERS Specialist

🕒 il y a 15 jours

⛷️ Utah – Distant

infoinfo

💵 $20 - $22 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🗣️🇺🇸🇬🇧 Anglais requis

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MetaSource

501 - 1000 employés

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

MetaSource est une entreprise de transformation numérique spécialisée dans le traitement intelligent des documents (IDP) et la gestion des processus pilotés par l'IA. La société propose une gamme de services conçus pour automatiser et rationaliser les processus d'affaires, y compris les salles de courrier numériques, la gestion documentaire, les services de conformité et les solutions d'automatisation des processus métiers. Avec plus de 30 ans d'expérience, MetaSource dessert divers secteurs d'activité tels que les services financiers, le gouvernement, la santé et le transport. Ses solutions aident les organisations à réduire les tâches manuelles, améliorer l'efficacité et atteindre la conformité réglementaire, rendant les opérations commerciales plus efficientes et rentables.

Description

• Provide Tier 1 application support for clients regarding Mortgage Electronic Registration Systems (MERS) compliance requirements • Troubleshoot application-related issues and assist clients with system navigation • Escalate complex support cases when necessary • Complete MERS Annual Reviews as a third-party auditor • Collaborate with MERS members to meet monthly data reconciliation standards using mintrak2 • Monitor and respond to client requests via the MERS Services email box • Maintain up-to-date knowledge of process and regulatory changes and MERS guidelines • Identify gaps in member processing and recommend corrections for MERS compliance deficiencies • Assist with onboarding and implementation of new clients, including initial application setup and troubleshooting • Support monthly client reporting, review discrepancies, and ensure data accuracy and compliance

🎯 Exigences

• High school diploma or GED • 3+ years of experience in mortgage loan processing, servicing, or application support, or an equivalent combination of education and experience • Strong knowledge of MERS compliance requirements • Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred • Experience working with large data sets and performing data reconciliation • Ability to read and interpret company policies and write reports and client correspondence • Previous experience working with clients/customers in a support or service role • Excellent communication skills across all levels of staff • Proficiency in Microsoft Office, with advanced knowledge of Excel and Word • Employment contingent upon completing and passing a background check and drug test

🏖️ Avantages

• Medical insurance • Dental insurance • Vision insurance • Time off • 401(k) retirement plan

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