Field Service Engineer

🕒 il y a 20 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $60 844 - $71 547 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

🚫👨‍🎓 Aucun diplôme requis

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Miltenyi Biotec

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🏥 Santé

💼 Conseil

🏭 Fabrication

Healthcare • Consulting • Manufacturing

Miltenyi Biotec est une entreprise de biotechnologie mondiale qui développe et fabrique des instruments, réactifs et logiciels pour la séparation cellulaire, la cytométrie en flux, l'analyse unicellulaire et la recherche et la fabrication de thérapies cellulaires et géniques. Ses produits et services soutiennent la recherche académique, les études translationnelles et les flux de travail de fabrication clinique, permettant l'isolation, l'analyse et la manipulation des cellules pour l'immunologie, les neurosciences, la recherche sur le cancer et la médecine régénérative.

Description

• Provide technical support and assistance to customers in the field. • Install, maintain, and repair basic and intermediate Miltenyi equipment. • Troubleshoot technical issues to ensure optimal performance. • Conduct routine maintenance and perform repairs on equipment. • Identify and diagnose technical issues, providing effective solutions. • Provide excellent customer service by responding to inquiries and addressing concerns. • Maintain accurate records of service activities, including service reports and installation documents. • Work closely with other team members to address customer needs effectively. • Adhere to company standards and procedures for service delivery and customer satisfaction. • Travel domestically, often on short notice, to customer sites to resolve problems.

🎯 Exigences

• HS Diploma required • 2 years formalized technical training or education (e.g. Associates degree, Military Occupational Specialty, etc.) • A minimum of 2 years’ experience working in a customer facing technical support role in a scientific or similarly regulated environment. • Basic understanding of electrical, mechanical, and computer systems. • Strong problem-solving and attention to detail skills. • Excellent written and verbal communication and interpersonal skills. • Strong Time Management and prioritization skills. • Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products. • Ability to work independently and as part of a team. • Valid driver’s license and a clean driving record. • Ability to obtain a Valid Passport.

🏖️ Avantages

• health, vision, and dental insurance • a 401(k) plan • comprehensive benefits package