Customer Advocacy Manager

🕒 il y a 10 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Ministry Brands

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2015

☁️ SaaS

🤝 À but non lucratif

📋 Conformité

💰 Venture Round en 2017-01

SaaS • Non-profit • Compliance

Ministry Brands est un leader dans la fourniture de logiciels et de services conçus pour les organisations à but religieux, à but non lucratif et animées par une mission. Spécialisée dans les systèmes de gestion d'église, les outils d'engagement numérique, les plateformes de paiement et les solutions de vérification des antécédents, Ministry Brands dessert plus de 90 000 organisations dans le monde entier. Elle propose des solutions innovantes pour simplifier les opérations, inspirer la générosité et améliorer la communication, permettant ainsi aux églises et aux organisations à but non lucratif de se concentrer sur leur mission. Leurs plateformes soutiennent tout, de la gestion financière et de l'engagement des donateurs à la coordination des bénévoles et à la conformité en matière de sécurité.

Description

• Build and manage the overall customer advocacy strategy • Develop scalable advocate journeys and participation pathways • Own the end-to-end customer reference program, including recruitment, qualification, matching, fulfillment, tracking, and recognition • Own customer review programs across relevant third-party review platforms • Build and optimize customer referral programs and track advocacy-sourced leads, pipeline, and revenue • Identify customers with compelling outcomes and partner with Product Marketing and Communications to produce case studies, testimonials, videos, and other customer-led content • Maintain a centralized, searchable library of customer advocates, stories, proof points, and approved assets • Own the customer advocacy technology stack and maintain advocate profiles, permissions, and engagement data • Build workflows and integrations connecting advocacy data with CRM and marketing automation systems • Support customer peer groups, advisory councils, and executive engagement programs • Recruit and manage customers for Customer Advisory Boards and speaking opportunities • Establish KPIs and report on advocacy program performance • Measure advocacy influence on acquisition, retention, expansion, and sales velocity, using data to prioritize investments • Partner with Customer Marketing, Customer Success, Sales, Product Marketing, and Events throughout the customer lifecycle

🎯 Exigences

• 4–6 years of experience in customer marketing, customer advocacy, lifecycle marketing, community, or customer success marketing, ideally within B2B SaaS • Demonstrated experience building or managing customer advocacy programs, including references, reviews, referrals, customer stories, or advocate communities • Experience managing a customer reference program at scale • Strong understanding of CRM and marketing automation systems • Experience building repeatable processes and operational infrastructure • Strong analytical skills; ability to establish KPIs, build reporting, and demonstrate program ROI • Excellent written and verbal communication skills • Strong project management skills and exceptional attention to detail • Ability to manage multiple programs and stakeholders simultaneously • Proven ability to work cross-functionally with Sales, Customer Success, Product Marketing, Product, Events, and Communications • Strong judgment and customer empathy • Ability to work in a general office environment • Ability to handle extended periods of computer-based work, including telephone • Domestic and/or international travel required, estimated up to 10% • Preferred: hands-on experience administering customer advocacy, community, gifting, referral, or review marketing technology • Preferred: Salesforce experience • Preferred: experience running Customer Advisory Boards or executive customer engagement programs • Preferred: experience in faith-based, non-profit, or association markets

🏖️ Avantages

• Robust healthcare options • Flexible paid time off • Flexible work schedules • PTO for vacation • Up to 80 hours of paid sick/safe leave • 11.5 days of fully paid holidays • 401(k) matching: 100% of contributions up to 3% • Paid parental leave • Employee Assistance Program with free in-person or virtual counseling • Professional development reimbursement • Employee recognition and rewards through Nectar, including kudos, redeemable reward points, and contribution highlights