Junior Product Manager – Five9

🕒 il y a 2 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟢 Junior

✅ Responsable Produit

🚫👨‍🎓 Aucun diplôme requis

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

👻 Score fantôme 49%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

🤝 B2B

💼 Conseil

☁️ SaaS

💰 Private Equity Round en 2022-04

B2B • Consulting • SaaS

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Support the Product Manager in executing the product roadmap for the Five9 Dialer platform • Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements • Translate business requirements into user stories, acceptance criteria, and prioritized backlog items • Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives • Coordinate delivery of new features, enhancements, upgrades, and production releases • Support user acceptance testing, defect triage, production validation, and release readiness activities • Monitor product performance and operational metrics to identify improvement opportunities • Collaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability • Assist with implementation of dialing capabilities, automation, integrations, and workflow improvements • Develop product documentation, process guides, release communications, and training materials • Analyze user feedback and operational insights to recommend product improvements and roadmap opportunities • Ensure platform capabilities align with regulatory, security, and compliance requirements

🎯 Exigences

• 4+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline • Experience working with Five9 Cloud • Knowledge of outbound dialing technologies, including predictive, preview, and progressive dialing • Knowledge of campaign management • Experience with CRM integrations, IVR, call routing, or workforce optimization platforms • Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance • Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies • Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations • Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools • Nice to have: Experience with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms • Nice to have: Experience supporting voice, chat, SMS, or messaging channels • Nice to have: Familiarity with customer authentication, identity verification, or fraud prevention solutions • Nice to have: Experience using Power BI, Tableau, SQL, or Excel • Exposure to regulated industries such as financial services is a plus

🏖️ Avantages

• Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Regular team-building company social events • Social sustainability initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality

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