NICE CX-One Developer

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

💰 Private Equity Round en 2022-04

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies• Design and build call flows and integrate backend systems using application programming interfaces (APIs)• Manage NICE Business Units (BU) and contribute to solution design and network optimization• Provide routing design and implementation for contact center technologies• Collaborate with Architecture teams to design, develop, deploy, and consume APIs• Provide technical support and troubleshooting assistance when scripting issues arise• Coordinate issue communication and resolution with multiple technical teams during production incidents• Review support tickets with agency leadership and oversee issue resolution across teams

🎯 Exigences

• 3+ years of experience with NICE InContact CXOne• 3+ years of professional experience with NICE CXOne Studio scripting• hands-on experience designing and implementing NICE CXOne solutions• experience working with cloud-based SaaS, PaaS, or IaaS providers• experience with virtualized systems including application servers, databases, and networking infrastructure• ability to understand business requirements and translate them into technical solutions• strong conflict management and organizational communication skills• excellent communication and teamwork abilities• Nice to Have: Experience in Contact Center dashboard creation• Basic knowledge of intersystem networking and data traffic flow between components• Ability to troubleshoot end-to-end call center applications• Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics

🏖️ Avantages

• Health insurance• language courses• relocation program• remote work• professional development opportunities• certification programs• mentorship and talent investment programs• internal mobility• internship opportunities