Senior IVR Application Developer

🕒 il y a 4 mois

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

🖥 Ingénieur Logiciel

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

💰 Private Equity Round en 2022-04

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

🎯 Exigences

• Proficiency in Java EE and Spring Boot / Spring Core • Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns • Hands-on experience developing IVR applications • Strong understanding of voice contact center systems and IVR platforms • Experience working with SQL for application configuration and data-driven logic • Strong troubleshooting and analytical skills • Effective communication and presentation skills • Ability to work independently in a fast-paced, global environment • expertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plus

🏖️ Avantages

• Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • ForeverRemote work culture : make the most of the flexibility that comes with remote work. • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.