Senior Operations Specialist – EH&B Reporting & Governance

Emploi pas sur LinkedIn

🕒 il y a 23 jours

🦀 Maryland, South Carolina, +1 états de plus – Distant

🦀 Maryland – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $56 100 - $104 700 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Marsh McLennan

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1871

⚖️ Juridique

📣 Marketing

💸 Finance

Legal • Marketing • Finance

Marsh McLennan est une entreprise de services professionnels de premier plan opérant dans les domaines du risque, de la stratégie et des personnes. Avec plus de 85 000 employés dans le monde, l'entreprise regroupe quatre principales activités : Marsh, offrant du courtage d'assurance et de la gestion des risques ; Guy Carpenter, fournissant des stratégies de réassurance et de capital ; Mercer, spécialisée dans le conseil en santé, patrimoine et carrière ; et Oliver Wyman, axé sur le conseil en stratégie, économie et marque. Marsh McLennan s'engage à promouvoir une culture inclusive, à responsabiliser ses employés et à fournir des solutions innovantes à ses clients dans le monde entier.

Description

• Provide administrative and reporting support for offshore initiatives • Manage offshoring projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations • Monitor service performance against the SLA/KPIs, and review/“challenge” the reporting and results • Track and report issues, trends, and outcomes from monitoring activities to the appropriate senior management • Prepare management information and governance reporting, including escalation protocols for risks • Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues • Manage and respond to ongoing client or stakeholder requests, escalations, and ensuring timely resolution and maintaining high levels of customer satisfaction • Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness • Provide system access administrative support

🎯 Exigences

• College Degree or equivalent education, training and work-related experience • Life & Health Insurance License • Employee Health and Benefits experience • Offshore Operations experience • Highly effective written and verbal communication skills • Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products • Ability to work without direct supervision

🏖️ Avantages

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid Work • Charitable contribution match programs • Stock purchase opportunities