Assistant Project Manager

Emploi pas sur LinkedIn

🕒 il y a 13 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👷‍♀️ Chef de Projet

🦅 Parrain de Visa H1B

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ModSquad

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2007

🤖 Intelligence artificielle

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad est une entreprise spécialisée dans le support client, la modération de contenus, le community management et les services de social media. Elle propose des opportunités de travail à distance permettant aux membres de l’équipe de choisir leurs missions et d’organiser leurs horaires. ModSquad vise à offrir des services de Customer Experience (CX) de premier plan à des entreprises internationales, ce qui en fait une plateforme attrayante pour des professionnels qualifiés dans ces domaines.

Description

• Support the Project Manager in executing daily operations for social media moderation and community management projects. • Assist in onboarding/offboarding moderators, leads, and contractors across diverse platforms and communities. • Help manage real-time coverage needs, shift scheduling, and Mod grouping based on engagement trends and project forecasts. • Monitor Slack and other project communications to provide real-time support to moderators and flag/escalate issues as needed. • Maintain detailed documentation, including schedules, SOPs, escalation logs, and project compliance trackers. • Track daily performance metrics, productivity data, and QA outcomes to support project health and insights. • Assist with enforcing brand voice, tone, and platform-specific moderation rules across multiple platforms. • Proactively flag trends, sentiment shifts, or engagement anomalies to PMs and clients. • Conduct QA reviews and shadowing sessions to assess performance and consistency.

🎯 Exigences

• 2+ years of experience in social media moderation, community management, or support operations. • Strong familiarity with digital communities and platforms such as Reddit, Discord, Instagram, Facebook, X/Twitter, TikTok, and forums. • Understanding of moderation strategies, community standards, brand voice, and trust & safety protocols. • Experience working in remote, fast-paced environments with distributed teams. • Strong communication and organizational skills; able to juggle multiple priorities with attention to detail. • Proficient in tools such as Zendesk, Sprinklr, Asana, Khoros, Trello, or similar (preferred).

🏖️ Avantages

• Competitive benefits • Remote work options