Enterprise Customer Success Manager

il y a 15 jours

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MoeGo

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B2B • SaaS

MoeGo est une plateforme de gestion complète pour les services de soins pour animaux de compagnie, spécialement conçue pour les entreprises du secteur des services pour animaux. Elle offre une solution tout-en-un pour les salons de toilettage, le toilettage mobile, les garderies, les pensions et la formation, simplifiant les opérations et augmentant l'efficacité de plus de 10 000 entreprises. MoeGo propose des outils avancés tels que la gestion de la relation client, l'analyse en temps réel, et des applications de marque personnalisables pour aider les fournisseurs de soins pour animaux à accroître la fidélité des clients, optimiser les réservations et développer leurs affaires.

51 - 200 employés

🤝 B2B

☁️ SaaS

💰 €6 500 000 Seed Round en 2022-04

Description

• Build and maintain strategic relationships with executive stakeholders (Owners, COOs, Directors of Operations) • Lead Executive Business Reviews (EBRs) that connect MoeGo’s platform performance to the customer’s KPIs (revenue growth, operational efficiency, labor utilization) • Develop and execute joint success plans aligned with customer business priorities • Serve as a trusted advisor on operational excellence and business transformation • Partner closely with operations leaders and regional managers to drive consistent adoption across stores • Conduct Quarterly Operational Reviews (QORs) to ensure execution, surface blockers, and define improvement actions • Collaborate cross-functionally with Product, Implementation, Fintech Ops, and Support to close the loop on operational feedback and product improvement • Quantify and communicate value realized (GMV growth, cost savings, efficiency gains, improved employee utilization) • Identify opportunities for product expansion across MoeGo Payments, CRM, and Accounting • Partner with Sales on renewal and expansion strategies • Contribute to MoeGo’s enterprise playbook, refining QBR templates, health scoring frameworks, and value reporting processes • Act as a voice of the customer internally — advocating for enterprise needs with data-driven insights • Help mentor and guide junior CSMs as MoeGo’s enterprise success organization scales

🎯 Exigences

• 7+ years in Customer Success, Strategic Account Management, or Enterprise Consulting • Proven success managing multi-location enterprise portfolios with multiple stakeholder layers • Demonstrated ability to drive adoption, retention, and expansion across complex SaaS environments • Experience running ROI-based executive reviews and operational cadence meetings.

🏖️ Avantages

• flexible benefit plans to employees and their family members at no cost to the employees • 401(k) matching