Strategic Account Manager, Firefox Enterprise – DACH

🕒 il y a 13 jours

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Mozilla

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1998

👥 B2C

🔒 Cybersecurity

B2C • Cybersecurity • Software

Mozilla est une organisation à but non lucratif dédiée à la promotion d’un internet ouvert et accessible. Elle est à l’origine du navigateur Firefox, très populaire, qui met l’accent sur la confidentialité des utilisateurs, la rapidité et le contrôle. Mozilla propose également une gamme de produits axés sur la sécurité et la confidentialité en ligne, notamment Mozilla VPN, Firefox Relay et Mozilla Monitor. L’organisation participe aussi à des projets open source, à l’innovation en IA et à la défense des droits numériques. Mozilla vise à donner aux utilisateurs les moyens d’agir grâce à des technologies fiables et à des politiques qui protègent la vie privée, soutiennent le développement d’une IA open source et favorisent la responsabilisation des entreprises technologiques.

Description

• Serve as the primary point of contact for assigned customer accounts • Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders • Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout • Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans • Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts • Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow • Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive • Conduct regular check-ins, business reviews, and success planning with customers • Resolve issues and escalate when necessary to ensure timely resolution

🎯 Exigences

• Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders • A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these • Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization • Experience coordinating cross-functional teams to address customer requirements, risks, and escalations • Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists • Native-level fluency in German and advanced written and verbal communication skills in English • Willingness and ability to travel across Germany, Austria, and Switzerland as required • Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours • Commitment to Mozilla's values: Welcoming differences; Being relationship-minded; Practicing responsible participation; Having grit • Preferred: Experience with enterprise infrastructure, security, platform, or on-premises software • Preferred: Experience working with public-sector, regulated, or similarly complex organizations • Preferred: Experience selling enterprise support, subscriptions, or professional services • Preferred: Familiarity with open-source software and enterprise open-source business models • Preferred: Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies

🏖️ Avantages

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)