Fleet Technical Specialist – Flying Doc

🕒 il y a 16 jours

🚗 Michigan – Distant

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💵 €57 000 - €60 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🦅 Parrain de Visa H1B

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👻 Score fantôme 2%

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🗣️🇺🇸🇬🇧 Anglais requis

🗣️🇩🇪 Allemand requis

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Logo of MSX International

MSX International

5001 - 10000 employés

💼 Conseil

🚘 Automobile

🤖 Intelligence artificielle

Consulting • Automotive • Artificial Intelligence

MSX International est une entreprise dédiée à accompagner le secteur automobile en fournissant des solutions innovantes pour la performance commerciale, l’engagement client et l’optimisation des réparations. Elle s’appuie sur des technologies avancées, dont l’IA, pour améliorer l’expérience client et rationaliser les opérations des acteurs de l’automobile. Avec pour objectif d’accroître l’efficacité, de stimuler la croissance et de maximiser la satisfaction client, MSX International soutient ses clients sur l’ensemble du paysage de la mobilité en pleine évolution.

Description

• Conduct field service and remote assignments to support dealers, authorized repair shops, and technical centers throughout Europe • Diagnose and resolve complex technical incidents in customer vehicles, including advanced electrical/electronic and multiplexing faults • Analyze issues affecting individual vehicles as well as systematic fault patterns impacting multiple vehicles • Define immediate and corrective actions • Use OEM diagnostic tools such as wiTECH POD and DiagBOX VCI for guided diagnostics, software updates, reprogramming, and parameterization • Handle individual cases as well as cross-functional technical issues affecting entire fleets • Prepare clear technical reports and case updates • Coach technicians and provide hands-on guidance • Feed recurring issues into continuous improvement processes

🎯 Exigences

• Extensive experience in vehicle diagnostics, technical support, workshop operations, or field service • Demonstrated ability to resolve complex electrical/electronic faults • Hands-on experience with OEM diagnostic tools • Proficiency in reading wiring diagrams and technical documentation • Experience collaborating with workshops, engineering teams, or technical teams • Ability to support and guide technicians • Preferred: experience in field service or multi-site support, multi-brand experience, and a background in technical support for an OEM or importer • Modern vehicle systems: powertrain, ADAS, body electronics • Networks: CAN / LIN / FlexRay • Diagnostic techniques: root cause analysis, guided diagnostics, flashing • Good written and spoken English required • Additional European languages are an advantage

🏖️ Avantages

• Support for professional and personal development • A dynamic and supportive working environment • Flexible working hours and home-office options • 31 days of annual leave, including Christmas, New Year’s Eve, and Rose Monday • Company pension scheme • Health and wellness programs • Urban Sports Club subsidy • Employer-provided savings benefits from day one • Company car with IT equipment

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