Fleet Technical Specialist – Flying Doc

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MSX International

Site WebLinkedInTous les Emplois

5001 - 10000 employés

💼 Conseil

🚘 Automobile

🤖 Intelligence artificielle

Consulting • Automotive • Artificial Intelligence

MSX International est une entreprise dédiée à accompagner le secteur automobile en fournissant des solutions innovantes pour la performance commerciale, l’engagement client et l’optimisation des réparations. Elle s’appuie sur des technologies avancées, dont l’IA, pour améliorer l’expérience client et rationaliser les opérations des acteurs de l’automobile. Avec pour objectif d’accroître l’efficacité, de stimuler la croissance et de maximiser la satisfaction client, MSX International soutient ses clients sur l’ensemble du paysage de la mobilité en pleine évolution.

Description

• Perform on-site and remote interventions to support dealers, authorized workshops and technical centers across Europe to reduce vehicle downtime and backlogs. • Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. • Analyze issues affecting individual vehicles as well as systematic fault patterns impacting multiple vehicles; derive immediate containment actions and corrective measures. • Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) for guided diagnostics, software updates, reprogramming and parameterization. • Handle individual cases as well as cross-cutting technical topics across entire fleets. • Produce clear technical reports and case updates. • Coach technicians and provide hands-on guidance. • Feed recurring issues into continuous improvement processes.

🎯 Exigences

• Solid experience in vehicle diagnostics / technical support / workshop or field service • Proven ability to troubleshoot complex electrical/electronic faults • Practical experience with OEM diagnostic tools • Confident use of wiring diagrams and technical documentation • Experience collaborating with workshops, engineering or technical teams • Ability to support and mentor technicians • Preferred: field service or multi-site support experience, multi-brand experience, and background in technical support for an OEM/importer • Good written and spoken English required • Additional European languages are an advantage

🏖️ Avantages

• Training & Development: Support for professional and personal development • Working Environment: A dynamic and supportive workplace • Work-Life Balance: Flexible working hours and remote work options; 31 days of annual leave (including Christmas Day, New Year’s Eve and Rosenmontag/Carnival Monday) • Additional Benefits: Company pension scheme, health programs and subsidy for Urban Sports Club • Employee Savings Plan: Capital-forming benefits from day one • Company car supplied with IT equipment