Associate Staff Engineer – Operations Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧑‍💻 Développeur Full-Stack

🦅 Parrain de Visa H1B

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Nagarro

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1996

🤝 B2B

🏢 Entreprise

B2B • Enterprise • Technology Consulting

Nagarro est un leader mondial de l'ingénierie numérique et du conseil en technologie. L'entreprise aide ses clients à devenir des entreprises innovantes et orientées numérique en exploitant la technologie pour provoquer des percées commerciales. Réputée pour sa souplesse entrepreneuriale et son esprit CARING (Attentionné), Nagarro offre une large gamme de services, y compris l'ingénierie numérique, des solutions d'entreprise intelligentes et des services de conception et d'expérience. Avec plus de 17 900 employés dans 37 pays, Nagarro collabore avec des leaders de l'industrie pour accélérer la digitalisation et l'innovation guidée par la technologie.

Description

• Manage the end-to-end content production workflow — from clinical editorial review, QA, and release deployment • Build and maintain the operational cadence across product, clinical content, and engineering, content release calendars, cross-functional stand-ups • Define, instrument, and report on product operations. KPIs: Content freshness rates, release velocity, defect escape rates, SLA compliance by content type • Utilize Jira and Confluence to ensure process documentation is accurate and adopted. • Act as the primary point of escalation for content quality issues and production blockers; facilitate root cause analysis and drive corrective action • Partner with clinical pharmacists and medical editors to triage incoming content change requests, prioritize against clinical impact, and route appropriately. • Support product launches by coordinating go/no-go readiness across content completeness, QA sign-off, and regulatory review checklists • Identify and eliminate operational bottlenecks; lead continuous improvement initiatives that reduce time-to-publish without sacrificing clinical accuracy. • Serve as the voice of operational reality in product roadmap discussions -translating content team capacity into realistic delivery commitments.

🎯 Exigences

• 5+ years in product operations, program management, or content operations. • At least 2 years of experience in healthcare, clinical content, or regulated industries. • Demonstrated ability to design and document operational workflows for cross-functional teams • Experience owning project management tooling and building processes other teams actually use • Data-driven approach to operations. • Comfortable defining metrics, building dashboards, and presenting insights to leadership. • Strong written communication; ability to translate clinical and technical complexity into operational clarity.

🏖️ Avantages

• Equal opportunity employer • Diversity commitment • Inclusive environment