Manager, Oncology Provider Experience

🕒 il y a 7 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Natera

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2004

🧬 Biotechnologie

⚕️ Assurance santé

💊 Pharmaceutique

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera est un leader mondial de la technologie de tests d'ADN libre circulant, spécialisé dans les tests génétiques non invasifs et les diagnostics. Les solutions innovantes de l'entreprise se concentrent sur des domaines tels que le dépistage prénatal, la détection du cancer et la surveillance des greffes d'organes. En utilisant une bioinformatique avancée et une analyse de l'ADN, Natera fournit aux professionnels de la santé et aux patients des informations cruciales pour prendre des décisions médicales plus éclairées.

Description

• Architect and implement the 'White Glove' infrastructure, including the creation of standardized email templates, outreach cadences, and automated triggers for the onboarding journey. • Manage and mentor a team of 4 CSMs, providing coaching on provider engagement, issue resolution, and data-driven account management. • Build and maintain a suite of reporting tools and dashboards (utilizing Snowflake and PowerBI) to track team KPIs, sample throughput, and provider health scores. • Define the 'Success Framework' for new provider onboarding, establishing clear benchmarks for what constitutes a 'frictionless' transition to Natera. • Lead the integration of CRM automations and communication platforms to ensure the team can scale their 'white glove' touch without a proportional increase in manual labor. • Identify and mitigate systemic friction points by synthesizing feedback from your team and collaborating with Product, Engineering, and Clinical Operations. • Quantify the ROI of the White Glove program, delivering regular reports to executive leadership on provider retention, time-to-first-result, and long-term test utilization. • Standardize cross-functional workflows with MSLs and Sales to ensure a unified Natera voice during the critical first 90 days of the provider relationship. • Quantify the impact of high-touch intervention on long-term provider retention and test utilization.

🎯 Exigences

• A bachelor's degree required; MBA or advanced degree in Healthcare/Bio-Tech preferred. • 7+ years of experience, with at least 2 years in a leadership or people management capacity within Customer Success or Sales Operations. • Technical mastery of CRM and Data tools; experience building complex automations and advanced reporting in Snowflake, PowerBI, or similar tech stacks. • Background in Oncology or Molecular Diagnostics is highly desired; familiarity with clinical lab workflows and provider expectations is essential. • Proven experience creating programs, templates, and operational processes from scratch in a fast-paced environment. • Strong operator capable of driving alignment across matrixed teams, including Sales, Medical Affairs, and IT. • Project management experience preferred, with ability to coordinate cross-functional projects, manage timelines and competing priorities, and drive execution.

🏖️ Avantages

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program.