Support Engineering Team Lead

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $179 500 - $224 300 / an

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

👻 Score fantôme 21%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Nebius Group

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1001 - 5000 employés

🤖 Intelligence artificielle

🏢 Entreprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Le groupe Nebius construit l’une des principales entreprises d’infrastructure AI au monde, en se concentrant sur la fourniture de la puissance de calcul, du stockage et des outils nécessaires aux développeurs dans le domaine de l’AI. Basée en Europe et cotée au Nasdaq, Nebius dispose d’une présence mondiale avec des centres de R&D en Europe, en Amérique du Nord et en Israël. L’offre principale de l’entreprise est une plateforme cloud centrée sur l’AI, conçue pour des workloads AI intensifs, complétée par diverses autres activités impliquées dans le développement de l’AI générative, l’edtech et les technologies autonomes.

Description

• Lead and support a small, distributed team of L3 Support Engineers • Plan, prioritize and distribute work based on customer impact, technical complexity and team capacity • Provide technical guidance and hands-on support for complex or high-impact customer issues • Coach engineers, share knowledge and help the team become increasingly independent • Build working relationships with L2 Support, pre-sales, post-sales, customer engineering, product and engineering teams • Ensure escalations include the technical context, evidence and customer information needed by the receiving team • Identify whether issues belong to the platform, customer environment or another technical area, and involve appropriate specialists • Maintain high standards for troubleshooting, documentation, handoffs and customer communication • Identify recurring issues and gaps in tooling, documentation, processes or team knowledge, and drive practical improvements • Support team planning, coverage and forecasting as the organization grows • Participate in scheduled operational or duty work when specialist expertise is required, occasionally outside standard business hours • Contribute to hiring and onboarding additional engineers as the team expands

🎯 Exigences

• Strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues • Experience leading technical work, mentoring engineers or coordinating a small team or task force • Clear and confident communication with customers, engineers and cross-functional stakeholders • Strong working knowledge of Linux environments • Experience with Kubernetes and container-based platforms • Practical understanding of infrastructure fundamentals, including networking and storage • Familiarity with block, file and object storage and the ability to investigate issues across these technologies • Sound judgment when working through ambiguous or high-impact technical problems • Ability to organize work, set priorities and keep multiple stakeholders aligned • Broad familiarity across AI/ML operations, GPU or high-performance computing workload scheduling, Kubernetes, cloud infrastructure, networking and storage, with deeper expertise in at least one domain • Fluent written and spoken English • Applicants must be authorized to work in the country in which they apply and provide proof of employment eligibility • Experience supporting GPU cloud infrastructure or AI/ML workloads is an added bonus • Experience planning or troubleshooting model deployments is an added bonus • Familiarity with Python or Bash scripting and technical automation is an added bonus • Experience working in a technical support, SRE, production operations or customer engineering organization is an added bonus • Experience collaborating with globally distributed teams providing 24/7 customer coverage is an added bonus

🏖️ Avantages

• 100% company-paid medical, dental, and vision coverage for employees and families • 401(k) plan with up to 4% company match and immediate vesting • 20 weeks paid parental leave for primary caregivers • 12 weeks paid parental leave for secondary caregivers • Remote work reimbursement up to $85/month for mobile and internet • Company-paid short-term disability insurance • Company-paid long-term disability insurance • Company-paid life insurance coverage • Competitive compensation • Career growth and learning opportunities • Flexibility and ownership • Collaborative and innovative culture • Opportunity to work on impactful AI projects • International environment and talented teams • Accommodations during the application process

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