Systems Engineer

🕒 il y a 19 jours

🇺🇸 États-Unis – Télétravail

💵 $75 000 - $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Ingénieur Systèmes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Net at Work

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

🏭 Fabrication

📦 Logistique

Consulting • Manufacturing • Logistics

Net at Work est un fournisseur de solutions technologiques qui aide les petites et moyennes entreprises à améliorer leurs opérations grâce à l'utilisation transformative de la technologie. Ils offrent une large gamme de services, y compris la mise en œuvre d'ERP, des solutions CRM, des services informatiques gérés, l'hébergement cloud, et des services de conseil stratégique. Net at Work se concentre sur le déverrouillage du potentiel des technologies de nouvelle génération pour améliorer l'efficacité des entreprises, l'expérience des employés, et l'engagement des clients. En alignant la technologie sur les besoins de l'entreprise, ils assistent des entreprises dans divers secteurs dont la chimie, la construction, la santé, et bien d'autres, pour optimiser leur performance et libérer leur potentiel.

Description

• Implement networking technologies for clients and support clients and their networks • Configure equipment and software to meet client business needs and document solutions for ongoing support • Provide second-level technical support and track service desk tickets • Coordinate and perform remote fixes at desktop, server, and networking levels • Install and upgrade software, implement file backups, and configure systems and applications • Resolve Level 2 issues in Mac OS and Windows environments • Troubleshoot hardware and software issues and determine fixes • Perform post-resolution follow-ups and research and resolve technical problems • Implement and maintain operational documentation and procedures • Issue daily operations status reports and project status reports as required • Complete technical and special projects • Enter time daily in the ticketing platform and keep tickets updated • Coordinate work assignments with Service Coordination and project work with Project Management • Update client documentation after network changes • Maintain professional certification statuses and assist with vendor certifications • Provide situational-awareness briefs to peers and leadership on high-profile clients and projects • Own KPIs including Average Time to Resolution, CSAT, Employee Utilization, and SLA Adherence

🎯 Exigences

• Experience at an MSP, service desk, and/or corporate IT environment • Experience supporting small to mid-size clients as a technical support representative or consultant (5+ years) • 5+ years of project engineering experience • Exceptional written and verbal communication skills • Exceptional multitasking ability • Ability to be on-call and work after-hours • Ability to adapt and learn new platforms and skills quickly • Experience with Apple hardware, Mac OS, Google G-Suite, Windows, Office 365, Intune, and JAMF • Experience supporting Outlook/Office 365 Admin Portal • Experience managing and configuring Windows workstation/server OS security, sharing, patches, and group policies in a Windows Domain environment • Experience with cloud storage and remote connectivity solutions • Experience with advanced networking technologies • Experience remediating EDR-related issues • Experience implementing and remediating backup solutions • Familiarity with ConnectWise Automate or a similar RMM solution • Exceptional interpersonal, rapport-building, listening, and questioning skills • College degree from an accredited four-year institution or relevant technical experience • Previous customer support, sales, or technology experience • Current MCSE/MCSA or similar-level Microsoft certifications preferred • Current CCNA certification or extensive knowledge and understanding of the OSI model • Customer approval may be required for access to customer information, systems, and/or premises

🏖️ Avantages

• Bonus eligibility in accordance with the Company's plan • Medical, Dental, and Vision insurance • Accident, Critical Illness, and Hospital Indemnity coverage • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts with company contribution • 401(k) with matching contribution • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually • 8 Paid Holidays per year, including 1 floating holiday