Service Desk Engineer

🕒 il y a 24 jours

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NetCov

Site WebLinkedInTous les Emplois

201 - 500 employés

🔒 Cybersecurity

📋 Conformité

🤝 B2B

💰 Private equity en 2022-11

Cybersecurity • Compliance • B2B

NetCov est une entreprise spécialisée en informatique gérée et cybersécurité qui offre des services informatiques gérés, des solutions cloud, la gestion de la conformité, un conseil basé sur l'intelligence artificielle, et la cybersécurité aux entreprises de divers secteurs. Fort de près de 30 ans d'expérience, de plus de 350 employés, et de partenariats avec des fournisseurs tels qu'AWS et Microsoft, NetCov se concentre sur un support informatique sécurisé, évolutif, axé sur l'humain, la conformité réglementaire (y compris la préparation CMMC/NIST), et l'automatisation activée par l'IA pour des organisations telles que les entreprises d'AEC, les coopératives de crédit, les sous-traitants de la défense, les entreprises soutenues par des capitaux privés, et les organisations à but non lucratif.

Description

• Timely and effective resolution of client issues and service requests. • Act as a primary technical resource for the team, ensuring service needs are met. • Develop and maintain strong relationships with both clients and team members. • Manage client IT systems and adhere to service level agreements. • Execute on root-cause analysis as needed. • Perform additional tasks and responsibilities as assigned by your manager, which may include duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations. • Monitor and optimize client systems for efficient performance, reliability and security. • Produce and update technical documentation for client systems and team training. • Collaborate with engineers and support teams to identify client trends. • Provide technical leadership and guidance to the managed services team members. • Foster a collaborative knowledge-sharing environment within the team. • Identify training opportunities within the team and provide feedback as needed. • Remain updated on emerging technologies and industry trends. • Identify innovative solutions to enhance service delivery. • Recognize opportunities to enhance process efficiency, business security and implement best practices.

🎯 Exigences

• 5-7 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position. • Bachelor’s degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related business field. • Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable. • Advanced Technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security. • Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies and Exchange/Office 365. • Experience with LAN/WAN connectivity designs, firewalls, switching and wireless. • Management of cloud systems including AWS, Azure and Office 365. • Experience with various troubleshooting tools and techniques.

🏖️ Avantages

• Competitive Compensation: Competitive base salary plus performance-based incentives and commissions. • Professional Growth: Access to continuous training, career development, and opportunities for advancement within a rapidly growing company. • Collaborative Culture: Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients.