Support Solutions Engineer L5 – Security, Privacy and Assurance

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $270 000 - $410 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

👻 Score fantôme 1%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Netflix

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1997

📱 Médias

👥 B2C

Media • B2C

Netflix est une entreprise mondiale de divertissement en streaming et un producteur de contenu dont la mission déclarée est "de divertir le monde". Elle opère une plateforme d'abonnement grand public offrant des séries TV, des films et des programmes originaux à la demande, tout en gérant un site de recrutement public mettant en avant la culture, l'inclusion et les aménagements de recrutement. Le texte fourni souligne l'accent mis par Netflix sur le recrutement de talents à l'échelle mondiale, ses pages sur le milieu de travail et la culture, ainsi que ses documents employeurs destinés au public.

Description

• Monitor and handle customers’ requests • Troubleshoot and resolve customer issues • Automate support processes • Develop support documentation and runbooks • Improve and maintain support tools and automation • Understand product offerings • Continuously improve the engineering support experience • Use Generative AI tools to speed up triage, summarize complex issues, draft runbooks and knowledge-base content, and explore automation opportunities • Advocate for customers and communicate issue status and delays • Provide insights and feedback about supported tools to Infrastructure Engineering partners • Partner with Product Management, Developer Education, and Engineering to track issues and communicate customer needs • Drive collaboration to reduce product friction and increase usability • Develop support automation tooling and recommend product and operational improvements based on customer interactions

🎯 Exigences

• Proven ability to deliver superior customer support and advocate for customer needs across complex organizations • Highly adaptable and comfortable managing end-to-end investigations in fast-paced, ambiguous environments • Strong written and verbal communication skills • Experience enhancing documentation and explaining technical concepts to diverse audiences • Extensive experience supporting and troubleshooting enterprise identity and authentication systems, including Okta, SCIM, OIDC/OAuth2, SAML 2.0, and FIDO2/WebAuthn • Knowledge of passwordless authentication, phishing-resistant MFA, and device posture validation in large-scale environments • Experience supporting distributed cloud applications and securing cloud infrastructure • Experience working with security platforms and tools, including SIEM, SOAR, EDR, vulnerability management, IAM, and secrets management • Proficiency in at least one modern programming language, such as Java, Python, or Go • Hands-on experience in log analysis, incident response, and authentication/access-management investigations • Deep understanding of authentication, authorization, access-management best practices, and security monitoring • Ability to interpret security logs for investigation and remediation • Interest in improving operational efficiency through automation and visualization • Fluency with modern Generative AI tools and techniques, including prompt design, iterative refinement, and critical review of AI-assisted output • Experience using Generative AI for troubleshooting, documentation, and analysis while adhering to security, privacy, and confidentiality requirements • Hands-on use of AI coding assistants or agentic tools, including Claude Code, Cursor, and MCP • Judgment to determine when Generative AI speeds resolution versus when it does not

🏖️ Avantages

• Netflix provides comprehensive benefits including Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off • Full-time salaried employees are immediately entitled to flexible time off