Partner Solutions Architect

🕒 il y a 22 jours

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

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Netomi

Site WebLinkedInTous les Emplois

51 - 200 employés

🤖 Intelligence artificielle

🏢 Entreprise

☁️ SaaS

💰 €30 000 000 Series B en 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi est une entreprise spécialisée dans la fourniture de solutions d'expérience client alimentées par l'IA. Leur plateforme, connue sous le nom d'Agentic OS, est conçue pour le service client à l'échelle de l'entreprise et s'intègre parfaitement avec les systèmes commerciaux existants. Les solutions de Netomi tirent parti de l'IA générative et des modèles de langage à grande échelle pour automatiser plus de 80 % des demandes des clients, améliorer la satisfaction client et réduire les coûts de support. Netomi est de confiance pour les marques mondiales à travers diverses industries, offrant un service client sécurisé, proactif et prédictif grâce à un support omnicanal, incluant email, chat, messagerie, SMS, réseaux sociaux, recherche et voix. L'entreprise garantit la conformité aux normes de sécurité strictes et aux réglementations de protection des données.

Description

• Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions • Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption • Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment • Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments • Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates • Ensure a smooth technical hand-off to CS and Delivery teams • Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP) • Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes • Ensure solutions are aligned with best practices for performance, security, and scalability • Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks) • Enable partners to independently execute POCs and implementations over time • Standardize best practices to scale partner-led technical delivery • Represent Netomi in partner and customer engagements as a technical expert • Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations • Provide feedback to Product and Engineering teams based on partner and customer insights

🎯 Exigences

• 6–10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles • Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs • Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments • Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams • Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders • Proven ability to translate complex technical concepts into clear business outcomes • Experience working with partners and SIs in co-sell motions • Strong understanding of: • AI/ML or LLM-based systems (preferred) • Cloud environments (AWS, Azure, GCP) • Scalable system design and integrations

🏖️ Avantages

• Direct impact on revenue and strategic deals • Play a key role in scaling a partner-led GTM motion • Help define how Netomi is sold in the market