Senior AWS Consultant

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🏄 California, Colorado, +7 états de plus – Distant

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $94 400 - $266 300 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

NeuraFlash

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

🏭 Fabrication

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash est un fournisseur de premier plan de solutions alimentées par l'IA dans divers secteurs, spécialisé dans la mise en œuvre et l'intégration des plateformes Salesforce et AWS. Ils offrent une large gamme de services, y compris la gestion du changement, l'analytique des données et les services gérés, adaptés à des secteurs tels que la fabrication, le commerce de détail, les communications, les services financiers, et plus encore. En tant que partenaire de Salesforce et AWS, NeuraFlash est reconnu pour ses solutions innovantes en intelligence artificielle, incluant Agentforce Service Cloud et Voice, qui aident les entreprises à rationaliser leurs opérations et à améliorer leur service client. Grâce à leur équipe dévouée d'experts, NeuraFlash vise à créer des expériences fluides et transformatives pour leur clientèle diversifiée, en tirant parti de leur expertise en automatisation et intégration de données pour offrir des résultats commerciaux concrets.

Description

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients. • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design. • Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions. • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities • Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed • Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work • Deliver customer end user training and documentation

🎯 Exigences

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Avantages

• Flexible work arrangements • Paid time off • Professional development opportunities