Senior Helpdesk Analyst

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🕒 il y a 16 jours

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CACI International Inc

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1962

🔒 Cybersecurity

Defense • IT • Cybersecurity

CACI International Inc est une entreprise diversifiée qui offre une large gamme de services et de solutions principalement au gouvernement des États-Unis et aux secteurs commerciaux. CACI se spécialise dans la fourniture de services de sécurité, de solutions informatiques et de soutien en intelligence, aidant ses clients à renforcer leurs capacités cybernétiques et à sécuriser leurs réseaux. L'entreprise est reconnue pour sa main-d'œuvre innovante et la technologie qu'elle fournit à ses clients dans des environnements critiques pour l'entreprise et la mission. CACI est engagée en faveur de la diversité et de l'inclusion, offrant une variété d'opportunités de carrière tant pour les nouveaux diplômés que pour les professionnels expérimentés, y compris les anciens combattants.

Description

• Provide advanced customer support in a production environment for Momentum Financials • Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools • Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner • Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues • Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly • Support system configuration, testing, validation activities, and execution support • Experience supporting Momentum enhancements and defect tracking and fixes • Perform impact analyses for proposed system changes, releases, and patches • Utilize or develop SQL queries for data extracts • Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions • Ensure deliverables comply with project standards, governance processes, and documentation requirements • Provide status updates, risks, and recommendations to leadership and stakeholders • Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting • Maintain Knowledge Articles for Tier 1 • Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs • May lead teams and engage with Stakeholders

🎯 Exigences

• Required US citizen with ability to pass a Tier 2 MBI background investigation • 8+ years of experience working with the Momentum Financials front-end and preferably database • Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting • Strong analytical, problem-solving, written, and oral communication skills • Ability to work both independently and with a team to solve problems • Must be able to efficiently and effectively handle multiple and shifting priorities while meeting deadlines • Flexibility to put in hours needed to meet tight deadlines • Desired Experience working in a government environment • Experience with Agile, SAFe, or hybrid delivery methodologies • Knowledge of accounting principles and federal financial regulations • Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field

🏖️ Avantages

• healthcare • wellness • financial • retirement • family support • continuing education • time off benefits