Forward Deployed Engineer

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷🏻‍♀️ Ingénieur

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NICE

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1991

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

NICE est un fournisseur leader de solutions d'automatisation du service client alimentées par l'IA, transformant les centres de contact en centres d'expérience client de classe mondiale. Leur plateforme CXone Mpower offre une automatisation complète des flux de travail du service client, intégrant agents humains et IA pour fournir des interactions client efficaces et personnalisées. Les offres de NICE comprennent l'IA pour l'expérience client, des solutions numériques et en libre-service, l'engagement et la gestion de la main-d'œuvre, ainsi que des plateformes de centres de contact entièrement basées sur le cloud. Ils sont reconnus comme un leader dans l'industrie des centres de contact en tant que service (CCaaS), fournissant des outils pour augmenter l'efficacité opérationnelle, l'engagement des employés et améliorer la satisfaction client.

Description

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth. • These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce. • You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement. • You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI. • The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

🎯 Exigences

• Hands-on experience building and operating end-to-end production systems at scale. • With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them. • Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership. • Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments. • Experience developing or operating AI/LLM-powered systems in production is a major plus. • Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering. • Familiarity with React, TypeScript, and/or Go is an advantage. • At ease working face-to-face with customers to unpack their problems and deliver practical solutions. • Prior experience in customer-facing or externally-led technical roles is a plus. • A clear, direct communicator who can be equally persuasive with engineers and executives. • Comfortable operating in ambiguity and making forward progress without waiting for complete clarity. • Able to balance competing priorities and drive alignment across technical and business teams.

🏖️ Avantages

• Build AI agents that run in production at meaningful scale, not slideware or research exercises. • Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups. • Directly influence the direction of NiCE's AI agent platform through the real problems you solve. • Operate with genuine autonomy and end-to-end ownership across the agent lifecycle. • Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.