Remote Customer Success Specialist

Emploi pas sur LinkedIn

🕒 il y a 11 mois

🗽 New York – Distant

🗽 New York – Remote

⏱ Temps Partiel

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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NoGigiddy

Site WebLinkedInTous les Emplois

11 - 50 employés

👥 B2C

🏪 Place de marché

🎯 Recrutement

B2C • Marketplace • Recruitment

NoGigiddy est une plateforme de staffing qui offre aux travailleurs indépendants l'accès à des missions à la demande depuis plus de 20 plateformes, leur permettant de choisir librement quand et où travailler. Ce service améliore l'efficacité de la recherche d'emploi en regroupant les missions disponibles en un seul endroit, permettant ainsi aux utilisateurs d'optimiser leur potentiel de gains tout en luttant contre les environnements de travail toxiques. De plus, NoGigiddy propose un tableau d'offres d'emploi incluant des opportunités de travail à distance et encourage les utilisateurs à explorer diverses plateformes pour des perspectives d'emploi diversifiées.

Description

• Act as the main point of contact for gig workers, providing guidance and support throughout their journey with NoGigiddy. • Proactively engage with gig workers to understand their needs, goals, and challenges, and identify opportunities for growth and success. • Respond promptly and accurately to gig workers' inquiries, concerns, and issues via email, chat, and phone. • Collaborate closely with other functional teams to ensure a seamless experience for gig workers. • Keep detailed records of customer interactions and provide regular updates and reports to the management team. • Contribute to the development and improvement of our customer success strategies and processes. • Identify and escalate complex or unresolved issues to the appropriate internal teams for resolution. • Stay up-to-date with industry trends and best practices to continuously enhance the customer success experience.

🎯 Exigences

• Prior experience in customer success, customer support, or a related role, preferably in the gig economy or staffing industry. • Exceptional interpersonal and communication skills, with the ability to build strong relationships with gig workers and provide clear and concise guidance. • Strong problem-solving skills, with the ability to think critically and find creative solutions to customer inquiries and challenges. • Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed. • Proficiency in using customer support tools, CRM software, and other relevant platforms. • Ability to work independently and remotely, with strong time management and organizational skills. • Flexibility to adapt to changes and prioritize tasks in a fast-paced and dynamic environment. • Passion for the gig economy and the desire to contribute to its growth and evolution.