Customer Success Associate

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Notabene

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Compliance • Crypto • Security

Notabene est une plateforme de premier plan axée sur l'amélioration de la conformité et de la sécurité dans les transactions cryptographiques et les paiements en stablecoin. L'entreprise fonctionne comme une plateforme de prise de décision pré-transactionnelle qui aide les institutions financières et les prestataires de services d'actifs virtuels (VASPs) à identifier et prévenir les activités illicites avant qu'elles ne se produisent. Notabene offre des solutions telles que la conformité de bout en bout à la Travel Rule, la vérification des portefeuilles auto-hébergés, ainsi qu'un réseau solide de VASPs pour faciliter des transactions fluides et sécurisées à travers les frontières, garantissant le respect des réglementations mondiales.

11 - 50 employés

Fondée en 2020

📋 Conformité

₿ Crypto

🔐 Sécurité

Description

• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell • Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics • Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. • Partner with internal teams (Solution Engineers, Support, Product, Sales) to resolve issues and advocate for customer needs • Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) • Provide timely, clear, and empathetic support via chat, email, and video calls • There may be expectations to participate in On Call duty outside of office hours.

🎯 Exigences

• 1–3 years of experience in Customer Success, or Account Management in the Cryptocurrency SaaS space or a Fintech with experience managing your own book of business of SMB accounts • Proven ability to manage the full customer lifecycle: onboarding through renewal and upsell • High emotional intelligence and some who is motivated by learning and problem solving • Excellent communication skills — you’re clear, empathetic, and professional • Ability to work independently and remotely in a fast-paced startup environment • Strong problem-solving and organizational abilities; able to manage multiple priorities • Proactive, hands-on attitude — willing to roll up your sleeves • Experience in Crypto, Fintech or Regtech is a big bonus but isn’t required. • Spanish speaking preferred • Located in North America or LATAM.

🏖️ Avantages

• Flexible Remote Work: Work from anywhere! • $1000 WFH Stipend: Use within your first year of employment. • MacBook Pro: Procured by you and your manager to find a model that meets your needs. • Unlimited PTO: We trust you to take as much holiday as you need. • Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.