Client Insights & Strategy, Manager

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NPS Prism

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2019

💼 Conseil

📣 Marketing

📦 Logistique

Consulting • Marketing • Logistics

NPS Prism est une plateforme d'évaluation de l'expérience client (CX) développée par Bain & Company, conçue pour fournir des insights qui aident les entreprises à améliorer le parcours client. La plateforme permet aux responsables d'entreprise d'accéder à des données en temps réel, des indicateurs de référence et des insights personnalisés pour prendre des décisions éclairées sur l'amélioration de l'expérience client. Avec une base de données mondiale et des retours clients provenant de divers secteurs, NPS Prism aide les entreprises à comprendre leurs performances par rapport à leurs concurrents et à identifier les domaines à fort impact pour améliorer la satisfaction client.

Description

• Build and nurture positive client relationships and serve as clients’ first point of contact • Manage a portfolio of strategic clients using NPS Prism’s benchmarking CX insights • Guide clients in establishing customer experience and loyalty strategies • Identify levers of change and communicate required changes to senior leadership • Support Bain case teams as a CX subject matter expert using NPS Prism data • Ensure clients realize the strategic insights and value of the Prism tool • Deliver CX industry insights and high-quality day-to-day client engagement delivery • Leverage AI tools and workflow automation to accelerate insight delivery • Drive prospective client sales discussions and processes with Bain Partners • Manage client engagements, including contracting, project plans, and internal and external coordination • Answer client questions, resolve issues, and analyze Prism data to provide client answers • Create and deliver Prism-powered CX thought leadership and insights • Support clients and case teams in activating and embedding the Prism tool • Advise on socializing CX insights within client organizations • Set account strategy and support sales and commercialization efforts • Manage strategic account plans, revenue growth opportunities, and multi-year roadmaps • Identify target accounts and facilitate Prism demos with client stakeholders • Provide product information and demos to prospective clients

🎯 Exigences

• Bachelor’s degree • 4+ years of experience in consulting, customer insights, or account management and sales in a data business • Experience engaging C-suite members and senior executives of Fortune 1000 companies • Successful track record of managing and growing senior client relationships • Outstanding client service skills: responsive, proactive, empathetic, and detail-oriented • Strong interest in customer experience, loyalty analytics, and strategic marketing • Ability to thrive in an entrepreneurial environment; proactive, self-starter, and adaptive • Strong communication skills and extensive presentation experience • Strong leadership skills and ability to rally and collaborate with client and internal teams • Outstanding project leadership, coordination, and organizational skills • Ability to manage competing priorities and keep external and internal teams aligned and on track • Authorization to work in the United States without employer sponsorship • Regular analysis experience with tools such as Excel, Power BI, SQL, Tableau, Alteryx, or other analytics tools