Field Service Engineer

Emploi pas sur LinkedIn

🕒 il y a 11 jours

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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NVision Quantum Technologies

Site WebLinkedInTous les Emplois

51 - 200 employés

🧬 Biotechnologie

🏥 Santé

Biotechnology • Healthcare

NVision Quantum Technologies est à la pointe des systèmes quantiques moléculaires, conçus au niveau moléculaire pour permettre l'informatique quantique évolutive et la détection quantique pour des applications réelles en soins de santé. NVision développe des molécules organiques conçues pour posséder des propriétés quantiques contrôlables, en intégrant la complexité dans la conception moléculaire plutôt que dans le matériel. Leur plateforme PIQC propose une architecture informatique quantique utilisant des nœuds quantiques moléculaires natifs aux puces photoniques (qubits moléculaires avec interfaces photoniques). Leur technologie POLARIS est une approche d'IRM améliorée par la quantique utilisant des molécules de sucre conçues pour augmenter le signal IRM de plus de 10 000×, rendant l'imagerie métabolique en temps réel possible et déjà déployée dans des centres de recherche. L'entreprise combine expertise en physique quantique, hyperpolarisation quantique, IRM et commercialisation de soins de santé, et vise à traduire les technologies quantiques en diagnostics, imagerie et outils computationnels pour thérapies et compréhension des maladies.

Description

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment. • Perform equipment upgrades and configurations according to company standards inhouse with our R&D team. • Provide technical advice to customers on equipment care and maintenance best practices. • Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service. • Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions. • Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows. • Assist in creating and maintaining comprehensive technical documentation and manuals. • Conduct customer training sessions on product first-line troubleshooting & maintenance. • Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives. • Organize and manage spare parts inventory, ensuring availability for timely service delivery. • Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

🎯 Exigences

• Degree in Engineering (Electronics/Mechanics preferred). • Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries. • Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation. • Experience in developing service processes and providing technical training to diverse audiences. • Proven ability to troubleshoot complex systems and manage customer relationships effectively. • Willingness to travel extensively, both domestically and internationally (up to 70%) • Valid driver’s license • Excellent problem-solving, critical thinking, and communication skills.

🏖️ Avantages

• Attractive compensation package, including a competitive base salary and stock options • Key role in a highly advanced and fast-growing startup company • Impactful product promoting better understanding and treatment of cancer • International team, from over 30 different nationalities • Positive work environment with open communication and a collaborative mindset • Remote or Hybrid working model possible (US East Coast) • Indefinite employment contract • 30 days of PTO • Flexible working hours • Health Insurance Plan, Vision and Dental • 401K with a 5% employer match