Disputes Operations – Strategy

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $90 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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OnePay

Site WebLinkedInTous les Emplois

501 - 1000 employés

💳 Fintech

🏦 Banque

₿ Crypto

💰 €300 000 000 Series unknown en 2025-01

Fintech • Banking • Crypto

ONE est une entreprise de technologie financière qui se concentre sur l'offre de services bancaires innovants via une application mobile. Bien que n'étant pas une banque traditionnelle, ONE propose divers services bancaires en partenariat avec Coastal Community Bank. Les offres de l'entreprise incluent des récompenses en cashback, des outils pour construire du crédit, des options de dépôt direct anticipé et des comptes d'épargne à haut rendement. ONE inclut également un portefeuille numérique pour des avantages lors des achats, notamment chez Walmart. En mettant l'accent sur une banque en ligne conviviale, ONE vise à aider les clients à prendre le contrôle de leur crédit, à gérer leurs finances et à gagner des récompenses sans les frais typiquement associés aux banques traditionnelles.

Description

• Drive AI Transformation: Leverage AI, LLMs, and automation tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates—and build the business cases to act on them. • Oversee Operations: Own daily back-office operations for disputes workflows across multiple products, ensuring timely, accurate, and compliant case resolution through automated and hybrid workflows. • Optimize Tooling & Vendor Performance: Deliver on operational strategy initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance. • Root Cause Analysis: Perform root cause analysis when process breakdowns or quality issues occur; implement quick workarounds while owning the path to permanent, automated fixes. • Cross-Functional Collaboration: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess downstream impacts. • Stakeholder Communication: Communicate operational plans, AI performance metrics, and strategic decisions clearly to internal stakeholders and executive leadership.

🎯 Exigences

• 5+ years in operations or process optimization teams, with a proven track record of scaling operations through technology and automation. • Expertise in AI & Automation: Demonstrated ability to hands-on deploy AI tools—including LLMs, prompt engineering, workflow automation, or advanced analytics platforms—to identify process gaps, eliminate manual effort, and drive measurable efficiency. • An Owner’s Mentality: You move fast, take accountability, and drive complex technical and operational projects to completion. • Analytical Instincts: Strong problem-solving skills, exceptional attention to detail, and a data-driven approach to tracking operational KPIs. • High Integrity: Demonstrated ability to handle sensitive customer and financial information with extreme care and confidentiality.

🏖️ Avantages

• Competitive base salary, stock options, and health benefits from Day 1 • 401(k) plan with company match • Remote-friendly (US), flexible time off (FTO), and opportunities for growth • A high-growth, mission-driven, inclusive culture where your work has real impact