Senior Solutions Engineer – AirDial

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Ooma, Inc.

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2004

📡 Télécommunications

🏢 Entreprise

💰 €5 100 000 Venture Round en 2015-05

Telecommunications • Internet Services • Enterprise

Ooma, Inc. est une entreprise qui offre des solutions avancées de communications et de collaboration, en se concentrant sur la fourniture de systèmes de téléphonie professionnelle, de communications d'entreprise et de solutions de services Internet. Ooma propose des plans tarifaires abordables pour les petites entreprises et les clients résidentiels, y compris les systèmes de téléphonie et de sécurité pour la maison. L'entreprise propose des solutions personnalisables de téléphonie, vidéo et messagerie pour les entreprises, ainsi que des options de remplacement des lignes POTS. Ooma dessert divers secteurs tels que l'hôtellerie, le dentaire et l'immobilier et offre des équipements gratuits avec certains forfaits de service.

Description

• Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features. • Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval. • Respond to customer cyber and risk assessment evaluations specific to AirDial deployments. • Own proof-of-concept(PoC) deployments for strategic reseller opportunities. • Lead technical sections of RFP responses for AirDial opportunities. • Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams. • Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams. • Collaborate with product and marketing teams to create market-specific content that differentiates AirDial. • Utilizing AI to find new and innovative ways to streamline processes and automation.

🎯 Exigences

• 3+ years’ experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones). • 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications. • 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment. • Direct experience responding to end-customer cyber and risk assessments. • Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications. • Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management). • Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection. • Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels. • Ability to work flexible hours and travel to customer sites in North America on short notice. • Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences. • Self-starter requiring minimal day-to-day oversight. • Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered.