Staff Product Manager, Communications

🕒 il y a 8 jours

🏄 California, Iowa, +1 états de plus – Distant

🏄 California – Remote 🌾 Iowa – Remote 🎸 Tennessee – Remote

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

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OpenLoop

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

☁️ SaaS

🤝 B2B

🏢 Entreprise

💰 €15 000 000 Series A - OpenLoop Health en 2023-03

SaaS • B2B • Enterprise

OpenLoop est une plateforme de télésanté en marque blanche et un fournisseur de services gérés qui aide les organisations à lancer et à développer des programmes de soins virtuels. Elle combine une technologie SaaS personnalisable (planification, réservation, paiements, intégrations EHR/API) avec des services de dotation clinique, de validation des compétences, de couverture par les payeurs et de gestion du cycle de revenus (RCM), ainsi qu'un support réglementaire/légal et une assistance patient 24/7. OpenLoop sert des régimes de santé, des hôpitaux et des systèmes de santé, des détaillants, des employeurs et des entreprises de santé numérique avec des opérations alimentées par l'IA, un réseau de cliniciens à l'échelle nationale et une large couverture d'assurance incluant Medicare et Medicaid.

Description

• Define and own the long-term strategy for a unified communications platform across voice, SMS, email, chat, and AI channels. • Evaluate third-party vendors against custom-built solutions for journey orchestration. • Define which patient events (appointment booked, prescription shipped, refill due) trigger communications and when. • Establish which elements are client-configurable (branding, templates, timing, channels) versus standardized. • Design white-label architecture for client-specific branding, templates, and timing preferences. • Deliver tools enabling Implementation and CS teams to configure journeys without engineering involvement. • Define how clients can trigger communications from their systems, including access levels, documentation, and integration patterns. • Align and consolidate communication pathways across Amazon Connect, Twilio, Tellescope, and internal systems. • Ensure HIPAA-compliant messaging with full visibility into what was sent, to whom, when, and why. • Develop a unified interface surfacing all patient and operational communications. • Define end-to-end patient journeys across all medical programs. • Map communication triggers to clinical, operational, and behavioral events. • Build scalable, multi-program templates and automation components. • Work closely with Engineering, IT, Implementations Platform, Operations, and Customer Success. • Ensure all messaging adheres to HIPAA/HITRUST standards. • Serve as the subject matter expert on Amazon Connect or similar enterprise communication platforms. • Define UI/UX requirements for modifying journeys and communication logic without engineering. • Partner with Engineering to deliver tools for triggers, workflows, templates, routing, and analytics.

🎯 Exigences

• 10+ years of PM experience with communications, workflow automation, or engagement platforms. • Strong technical acumen with APIs, integrations, and event-driven systems. • Experience defining journeys and building automated communication workflows. • Proven cross-functional leadership across engineering, operations, clinical, and IT. • Strong communication, prioritization, and ownership mindset. • Experience with Amazon Connect or similar enterprise communication tools. • Experience in healthcare or other regulated industries. • Familiarity with HIPAA/HITRUST and secure messaging requirements. • Exposure to multi-tenant or client-configurable communication platforms.

🏖️ Avantages

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more