Telecom Observability Engineer

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OXIO

Site WebLinkedInTous les Emplois

51 - 200 employés

📡 Télécommunications

☁️ SaaS

💳 Fintech

Telecommunications • SaaS • Fintech

OXIO est une plateforme cloud-native de télécommunications en tant que service qui permet aux entreprises de créer, gérer et personnaliser leurs propres réseaux mobiles sans la complexité généralement associée aux télécommunications. Offrant des solutions pour les Opérateurs de Réseaux Mobiles Virtuels (MVNO), les détaillants, les entreprises fintech et plus encore, OXIO permet aux utilisateurs d'intégrer une connectivité en temps réel dans leurs processus métier existants tout en tirant parti des analyses avancées par l'IA pour améliorer l'engagement client. L'approche API-first de la plateforme facilite l'innovation rapide, permettant aux entreprises de lancer des plans et services uniques à travers plusieurs réseaux dans le monde entier.

Description

• Help grow our telecom team • Work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups • Monitor and properly escalate real-time core network or infrastructure issues that could affect customers • Maintain and improve the OXIO’s network • Provide technical support, fault investigation and troubleshooting of all issues on the network • Ensure that network/application problems are detected and corrected according to agreed KPI and SLA • Design and implement comprehensive observability strategies across distributed systems • Deploy and maintain monitoring solutions using tools like Sevone, Grafana, and CloudPak4AiOPs • Develop automated alerting systems with AI-powered anomaly detection • Create and maintain dashboards for real-time system visibility • Implement distributed tracing and log aggregation solutions • Technical support to NOC engineers to analyze and solve issues • Development of KPIs and other metrics to monitor key aspects in mobile network performance • Development of training material related to KPIs / Dashboards • Ability to troubleshoot, document, and assess proper escalation channel and team or group.

🎯 Exigences

• 10+ years experience working in a telecom environment doing L3 support or similar roles • Expertise in monitoring tools (Prometheus, Grafana, ELK Stack, SevOne, CloudPak, etc.) • Strong knowledge of distributed systems and microservices architecture • Basic Python / Linux / Bash knowledge • Experience with cloud platforms (AWS, GCP, Azure) • Understanding of SLO/SLI/SLA concepts • Excellent written and verbal communication skills • Excellent interpersonal skills • Proficient English written and spoken.

🏖️ Avantages

• OXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered. • We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. • We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. • We are dedicated to providing a work environment free from discrimination and harassment. • We are committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings.