Director, Account Management Lead

🕒 il y a 7 jours

🌽 Illinois, New York – Distant

🌽 Illinois – Remote 🗽 New York – Remote

💵 $240 000 - $270 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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Pacvue

Site WebLinkedInTous les Emplois

501 - 1000 employés

🛍️ eCommerce

☁️ SaaS

eCommerce • SaaS • Advertising

Pacvue est une plateforme d'accélération du commerce qui aide les entreprises à optimiser leurs stratégies de vente en ligne sur plus de 90 places de marché. Elle propose une suite de solutions de publicité, de ventes, d'analytique et d'intelligence conçues pour améliorer la performance des entreprises. La plateforme de Pacvue comprend des outils pour l'optimisation des rayons numériques, l'automatisation publicitaire, le reporting, la gestion des ventes e-commerce et la gestion des médias de détail. Avec des recommandations alimentées par l'IA, elle permet aux entreprises de gérer efficacement des variables telles que le prix, la promotion et la stratégie publicitaire. Pacvue sert les marques et les agences en fournissant des insights pour la publicité, la gestion centralisée des données, et l'automatisation des campagnes afin de stimuler la part de marché et la croissance des ventes. Des grandes marques comme Duracell, Bissell et Nestlé Purina exploitent la plateforme de Pacvue pour améliorer leurs performances publicitaires sur des plateformes telles qu'Amazon et Walmart, réalisant des augmentations significatives des ventes et du retour sur investissement publicitaire. L'entreprise accompagne ses clients avec des insights en temps réel, des rapports dynamiques et une automatisation stratégique pour rationaliser les campagnes publicitaires et optimiser les stratégies d'enchères efficacement. Elle se concentre sur la fourniture d'outils d'incrémentabilité des médias de détail et de gestion du commerce intégrés en une seule solution.

Description

• Client Relationship Management: Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption • Serve as the primary point of contact for partners, fostering strong, trust-based relationships. • Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth. • Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite. • Strategic Planning & Consultation: Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives. • Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams. • Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business. • Execute Business Reviews • Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor • Cross-Functional Collaboration: Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery. • Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions. • Own the full performance and strategic direction of the account management function, including multi-year revenue targets, team development, and decisions with up to five years of organizational impact. • Performance & Reporting: Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue. • Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix. • Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives within your client portfolio. • Client Advocacy & Growth: Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support. • Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results. • Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

🎯 Exigences

• 10+ years of experience in Account Management, Client Success, or Consulting, including demonstrated leadership of teams and ownership of enterprise-level revenue targets. • Proven experience working with large enterprise clients and managing high-stakes partnerships. • Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals. • Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making. • Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences. • Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities. • A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes within a defined book of business. • Comfortable with change and capable of thriving in a fast-paced, dynamic environment.

🏖️ Avantages

• Flexible Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave • Company-subsidized membership to Wellhub and Peloton • Fertility and family-building support through Carrot