Principal Escalation Engineer

🕒 il y a 1 mois

🐊 Florida, New York, +1 états de plus – Distant

🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote

💵 $147 000 - $237 500 / an

⏰ Temps Plein

🔴 Expert

👷🏻‍♀️ Ingénieur

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Palo Alto Networks

Site WebLinkedInTous les Emplois

10 000+ employés

🔒 Cybersecurity

🏢 Entreprise

💰 €1 000 000 Seed Round - Morta Security en 2013-02

Cybersecurity • Enterprise

Palo Alto Networks est une entreprise mondiale de cybersécurité qui fournit des plateformes, produits et services impulsés par l'IA pour protéger les réseaux, les charges de travail cloud, les terminaux et les applications. Son portefeuille comprend des pare-feu de nouvelle génération, des offres SASE et Prisma Cloud (CNAPP), la suite des opérations de sécurité Cortex (XDR, XSOAR, XSIAM), ainsi que les services de renseignements sur les menaces et de réponse aux incidents de Unit 42. Palo Alto Networks aide les entreprises à sécuriser les déploiements d'IA, à automatiser les workflows SOC, et à prévenir, détecter et répondre aux menaces sophistiquées sur les environnements hybrides et multi-clouds.

Description

• Intercept, assist, and drive highly critical technical escalations that are raised to the executive engineering level. • Serve as a primary technical point of contact for executive-level customers, effectively communicating situation status, root cause analysis, and resolution progress. • Proactively collaborate with internal account teams to ensure alignment and provide status updates on critical customer issues. • Address and clarify complex technical questions during high-stakes customer interactions, ensuring clarity and confidence. • Analyze complex network issues, including dynamic routing and security protocols, to identify root causes and deliver robust solutions. • Engage in open discussions regarding network design, security architecture, and other technical topics with both technical and non-technical stakeholders.

🎯 Exigences

• BE/B.Tech degree, equivalent technical graduation, or equivalent military experience • Career-level experience in a technical support, service, or troubleshooting-related role within a network security or equipment vendor organization • Demonstrated experience as a technical lead in a relevant area of expertise • Proficiency in configuring and troubleshooting dynamic routing protocols, primarily BGP and OSPF • Strong skills in Layer 1-3 (OSI model) troubleshooting and packet capture analysis using tools like Wireshark • Experience troubleshooting VPNs (IPSec and SSL tunnels) and telecommunications hardware • Advanced industry certifications such as JNCIE, CCIE, CCNP, or similar • Experience with cloud deployments and solutions in AWS, GCP, Azure, or KVM environments • Programming or scripting knowledge in languages like C, C++, or Python • Proven ability to explain complex technical issues effectively to non-technical audiences.

🏖️ Avantages

• Employee benefits may include stock options and a bonus