Forward Deployed Engineer, VoIP

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $202 000 - $231 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷🏻‍♀️ Ingénieur

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Parloa

Site WebLinkedInTous les Emplois

201 - 500 employés

💰 Series B en 2024-04

Parloa est une entreprise mondiale de pointe en intelligence artificielle avec pour mission de rendre chaque interaction client aussi simple que de parler à un ami. Nous améliorons l'expérience du service client grâce à notre Plateforme de Gestion d'Agents IA. Cette plateforme de niveau entreprise automatise les centres de contact en exploitant toute la puissance de l'IA générative de manière sûre et fiable dans le cadre des interactions avec les consommateurs. Elle associe des agents IA personnels hautement qualifiés qui dialoguent de manière naturelle et unique avec chaque client, à une assistance IA pour les agents humains lorsqu'ils sont en ligne. Les grandes marques mondiales font confiance à Parloa pour se connecter avec leurs clients, en veillant à ce qu'ils se sentent écoutés grâce à des expériences exceptionnelles qui augmentent leur satisfaction, encouragent les ventes et renforcent la fidélité. Parloa a été fondée en 2018 par Malte Kosub et Stefan Ostwald avec des bureaux à Berlin, Munich et New York.

Description

• Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production). • Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints. • Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast. • Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements. • Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures. • Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation. • Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps. • Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments. • Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements.

🎯 Exigences

• 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact. • Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments. • Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures). • Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure. • Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders. • Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions. • Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable. • Degree in Computer Science, Engineering, or a related field (or equivalent practical experience). • Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language.