Lead Forward Deployed Engineering

🕒 il y a 1 mois

🌐 Allemagne, Royaume-Uni – Distant

🇩🇪 Allemagne – Télétravail 🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟠 Senior

🖥 Ingénieur Logiciel

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Parloa

Site WebLinkedInTous les Emplois

201 - 500 employés

🤖 Intelligence artificielle

🏢 Entreprise

💰 Series B en 2024-04

Artificial Intelligence • Enterprise

Parloa est une entreprise mondiale de pointe en intelligence artificielle avec pour mission de rendre chaque interaction client aussi simple que de parler à un ami. Nous améliorons l'expérience du service client grâce à notre Plateforme de Gestion d'Agents IA. Cette plateforme de niveau entreprise automatise les centres de contact en exploitant toute la puissance de l'IA générative de manière sûre et fiable dans le cadre des interactions avec les consommateurs. Elle associe des agents IA personnels hautement qualifiés qui dialoguent de manière naturelle et unique avec chaque client, à une assistance IA pour les agents humains lorsqu'ils sont en ligne. Les grandes marques mondiales font confiance à Parloa pour se connecter avec leurs clients, en veillant à ce qu'ils se sentent écoutés grâce à des expériences exceptionnelles qui augmentent leur satisfaction, encouragent les ventes et renforcent la fidélité. Parloa a été fondée en 2018 par Malte Kosub et Stefan Ostwald avec des bureaux à Berlin, Munich et New York.

Description

• Lead and develop the team: hire, coach, and grow a team of FDEs; set clear expectations; run 1:1s, feedback cycles, and performance development. • Own capacity planning and staffing: allocate engineers across parallel strategic projects, manage load and utilization, and anticipate delivery bottlenecks early. • Drive project delivery management: own engineering delivery across deployments — milestones, dependencies, risk management, escalation paths, and stakeholder alignment. • Establish time tracking and delivery visibility: implement lightweight tracking and reporting that creates trusted insight into effort, progress, and capacity (without bureaucracy). • Provide technical leadership and escalation support: guide architecture and implementation choices, review designs/code when needed, and unblock high-severity issues in production environments. • Create scalable field engineering practices: build reusable patterns, playbooks, and standards that improve reliability, maintainability, and speed across deployments. • Shape the product via field learnings: translate recurring customer needs into clear productization proposals and partner with Product/Core Engineering to reduce one-offs over time. • Partner with customer engineering and enterprise stakeholders: collaborate directly with customer teams (architecture, security, platform) to deliver outcomes and build long-term technical trust.

🎯 Exigences

• 8+ years in software engineering, systems integration, DevOps, or data engineering roles with meaningful production responsibility. • Proven ability to lead and develop engineers (e.g., formal management, team lead responsibility, coaching, hiring, performance growth). • Demonstrated success delivering complex technical projects in large enterprise environments with multiple stakeholders and constraints. • Strong capabilities across backend engineering, APIs, cloud platforms, Kubernetes, infrastructure-as-code, and databases — able to review designs and guide production decisions. • Able to personally own and drive smaller technical workstreams end-to-end and to jump into debugging/implementation when necessary. • Strong planning, prioritization, capacity thinking, and risk management; creates delivery clarity without unnecessary process overhead. • Confident and credible with customer engineering teams and senior technical stakeholders; clear written and verbal communication. • Strong plus: experience building or integrating AI/LLM-powered systems (agent workflows, orchestration, evaluation, vector DBs, guardrails), ideally in forward-deployed or solutions engineering environments.

🏖️ Avantages

• Parloa is committed to upholding the highest data protection standards • All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.