Account Representative, SMB

🕒 il y a 6 jours

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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PayPal

Site WebLinkedInTous les Emplois

10 000+ employés

🛍️ eCommerce

💳 Fintech

eCommerce • Fintech

description traduite de l'entreprise

Description

• Engage and collaborate with the immediate team • Contribute to solutions and suggest efficiencies • Exercise judgment on important issues • Acquire, manage, and expand relationships with small and medium-sized merchants • Prioritize work and ensure task completion according to policies and procedures • Serve as the single point of contact for merchants and own commercial outcomes end to end • Use AI-powered tools to identify growth, cross-sell, and risk opportunities across the merchant portfolio • Maintain accurate pipeline, forecast, and portfolio health reporting • Share effective practices with fellow AM2 colleagues • Coordinate internal teams to resolve merchant needs • Determine appropriate actions when standard processes are insufficient

🎯 Exigences

• 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience • Professional fluency in German • Ability to communicate effectively with merchants and business stakeholders • Structured, organised, and able to plan and segment a large customer book • Ability to maintain follow-through and high service quality • Skilled in customer and commercial conversations • Ability to build trust, identify needs, and convert appropriate opportunities while maintaining customer focus • Comfortable using AI, data, and playbooks to make sound trade-offs • Ability to escalate appropriately when multiple priorities require attention • Reliable team collaboration and accurate records, pipeline, and follow-ups • Customer-facing, account-servicing, or relationship-management experience preferred • Any equivalent combination of education and experience may qualify

🏖️ Avantages

• Balanced hybrid work model: 3 days in the office and 2 days at either the PayPal office or home workspace • Generous paid time off • Healthcare coverage for you and your family • Resources supporting financial security • Mental health support • Flexible, balanced work culture • Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities