Service Account Manager

🕒 il y a 9 jours

🐊 Florida, Maryland, +2 états de plus – Distant

🐊 Florida – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $60 000 - $70 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Peak Technologies, Inc.

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501 - 1000 employés

📦 Logistique

🏭 Fabrication

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. est un fournisseur mondial de solutions de chaîne d'approvisionnement de bout en bout, de forces de travail mobiles et d'automatisation qui modernisent les usines, optimisent les entrepôts, soutiennent les points de vente au détail et réinventent les services de terrain et la livraison du dernier kilomètre. L'entreprise fournit du matériel (imprimantes, scanners, ordinateurs mobiles, tablettes, radios), des logiciels (Peak Analytics, outils de visibilité des actifs et de gestion d'étiquetage/entrepôt) et des services (impression & étiquetage, mobilité gérée, réparation d'équipement, gestion de projet, gestion des dépenses de télécommunications, intégration robotique/automatisation et intelligence d'automatisation activée par l'IA). Peak sert des clients dans la fabrication, l'entreposage, le commerce de détail, la santé et les transports avec un mélange de dispositifs-comme-service, de services gérés, de conseils et de support sur site.

Description

• Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues. • Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. • Develop and execute strategic account plans to drive revenue growth and achieve sales targets. • Identify opportunities for upselling and cross-selling additional products and services to existing clients. • Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner. • Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights. • Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats. • Proactively address any customer concerns or escalations to ensure a positive customer experience. • Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns. • Maintain accurate records of customer interactions and sales activities in the CRM system.

🎯 Exigences

• Bachelor's degree in business administration, marketing, or a related field. • Proven experience in account management, sales, or customer service. • Strong communication, negotiation, and interpersonal skills. • Ability to build and maintain strong relationships with clients and internal stakeholders. • Excellent problem-solving and decision-making abilities. • Self-motivated with a strong sense of accountability and ownership. • Proficiency in Microsoft Office suite and CRM software. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. • Willingness to travel occasionally for client meetings and industry events. • Relevant certifications (e.g., Certified Account Manager) preferred but not required.

🏖️ Avantages

• Uncapped commissions