Team Manager – Service Delivery Management

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🦀 Maryland – Distant

🦀 Maryland – Remote

💵 $95 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

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Pearson VUE

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1994

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Pearson VUE est un leader mondial des tests informatisés, offrant une vaste gamme d'examens de certification pour divers secteurs. Ils soutiennent les candidats et les propriétaires de tests en proposant des ressources, des options de programmation et des aménagements spéciaux pour assurer un accès équitable aux tests. Leur mission est de responsabiliser les candidats et d'enrichir les communautés à travers la réalisation d'examens critiques qui valident les compétences et les connaissances professionnelles, contribuant à l'avancement des carrières et aux normes de l'industrie.

Description

• Manage, coach, and support Service Product Providers • Oversee planning, development, and delivery of tailored service product experiences across virtual schools • Establish and maintain service quality, delivery consistency, design principles, guidelines, and quality standards • Support professional growth, role clarity, collaboration, learning, feedback, and continuous improvement • Collaborate with Service Product Managers, school-facing teams, Research & Efficacy, Accountability, Product, and Technology teams • Support pilots, refinements, change management, and evolution of service product offerings • Use school feedback, participation data, delivery insights, research, and practitioner feedback to improve service products • Monitor adoption, engagement, fidelity, practice change, delivery effectiveness, trends, risks, and opportunities • Carry a small caseload of schools and personally deliver tailored professional learning service products • Partner with school-based roles to adapt and deliver learning experiences aligned with school and role needs • Serve as a hands-on partner through facilitation, coaching, and applied learning support • Model exemplary service delivery and bring frontline school insights back to the team

🎯 Exigences

• Bachelor’s degree required • Master’s degree preferred • Experience leading teams responsible for professional learning delivery • Demonstrated ability to lead school-facing work and manage complex stakeholder relationships • Demonstrated experience designing professional learning or educational products • Strong understanding of adult learning principles • Experience working cross-functionally in roadmap-driven environments • Strong communication, coaching, and collaboration skills • Experience in virtual or blended learning environments preferred

🏖️ Avantages

• Eligible for Pearson’s annual incentive program • Benefits information provided via the referenced benefits link