Customer Support Specialist – Accounting

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Pennylane

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane est une plateforme SaaS française qui centralise la gestion financière, la comptabilité, la facturation, la gestion des dépenses, la trésorerie et les fonctionnalités bancaires pour les petites et moyennes entreprises, les indépendants et les cabinets comptables. Elle offre un tableau de bord intégré, des flux de travail automatisés, des comptes bancaires et des cartes d'entreprise, des outils de facturation et de paiement, ainsi que des intégrations natives avec des partenaires de comptabilité et de paiements pour simplifier les opérations de tenue de livres et de gestion des flux de trésorerie.

Description

• Support accountants and their clients with onboarding and using the product via chat and phone. • Ensure proper follow-up on inquiries until tickets are fully resolved and users are satisfied. • Proactively reach out to users to assess satisfaction and needs, and follow up with users who have left Pennylane. • Identify bugs in the product. • Diagnose and resolve user issues based on a solid understanding of accounting principles. • Collaborate with technical teams to address bugs by clearly and systematically escalating issues. • Work closely with various teams such as developers, product managers, account managers and sales. • Identify potential product improvements. • Keep product knowledge up to date by actively using the tool and following internal communications about product updates. • Support the onboarding and skills development of new team members through various formats, share best practices and encourage mutual support within the team.

🎯 Exigences

• Proficiency in English (the required level will be assessed depending on the team you apply for). • Enthusiasm for a constantly changing work environment. • Strong willingness to collaborate (within your team and with other stakeholders). • Sufficient experience to align your daily tasks with business priorities.

🏖️ Avantages

• You can work remotely from your place of residence as long as it is located in Germany. Regular work from elsewhere in Europe is possible if the time difference to CET (Central European Time) does not exceed two hours. • 30 days of paid vacation provided by Pennylane. • A competitive compensation package. • Equity in the company so you can share in the success you help build. • A budget to make your home a more comfortable workspace, plus a monthly allowance to use a coworking space whenever you wish. We also have an office in Berlin that is used regularly. • Access to Busuu to improve your English or French. • The latest Apple equipment. • Regular company events such as our Tech Days (which bring remote Pennylane employees together every three months) and an annual company seminar to create important moments of team cohesion.