Manager, Project Management Office

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PerfectServe

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2003

⚕️ Assurance santé

☁️ SaaS

💰 Private Equity Round en 2018-05

Healthcare Insurance • SaaS

PerfectServe est une entreprise de technologie de la santé qui se spécialise dans les solutions de communication et de collaboration cliniques. L'entreprise fournit des outils pour améliorer la communication entre les professionnels de santé, optimiser les flux de travail cliniques et renforcer l'engagement des patients. Ses produits incluent des services de réponse médicale, la planification des prestataires et une console d'opérateur de santé, tous conçus pour assurer une communication efficace et sécurisée dans les divers contextes de soins. PerfectServe vise à réduire les contraintes administratives et à soutenir le bien-être des prestataires tout en maintenant la conformité avec les réglementations de l'industrie. Fiable pour plus de 30 000 organisations de santé, PerfectServe s'intègre aux systèmes de santé existants pour optimiser la planification des prestataires, améliorer la communication avec les patients et leurs familles et permettre les soins virtuels.

Description

• Manage and mentor a team of Project Managers, ensuring alignment with organizational goals and best practices. • Foster a culture of accountability, collaboration, and continuous improvement. • Refine existing PMO processes and create missing processes to ensure alignment by the team on expected delivery and outcomes. • Collaborate between managers and directors across all platforms to align existing processes, areas of improvement, and project outcomes. • Partner with Sales teams to assist in pre-sales activities, including scoping and developing Statements of Work (SOW). • Provide guidance on project feasibility, timelines, and resource planning during the sales cycle. • Participate in pre-sales calls to define implementation processes and data gathering prior to contract signature. • Help manage SOW, pricing, timeline, and CRS templates to be utilized with the team. • Coordinate with sales leaders and other professional services leaders on pricing and licensing needs with platform enhancements and new features. • Coordinate with product teams for platform enhancements as a client advocate based on project needs and feedback. • Escalate product functionality that would enable closing a sale or putting a go-live at risk. • Maintain ownership of a limited portfolio of projects, applying PMO standards and best practices while modeling effective project delivery and supporting continuous improvement across the organization. • Oversee operational processes for multiple product lines, including project setups in project management tools. • Coordinate sales-to-services transitions to ensure seamless handoff and customer experience. • Serve as an escalation point for project-related issues, driving resolution, and maintaining client satisfaction. • Maintain client satisfaction surveys for post implementation clients. • Help to coordinate with Customer Success and Support teams with project transitions. • Create monthly status reports and assist in the creation of board reports quarterly. • Be responsible for monthly and quarterly utilization and productivity reporting.

🎯 Exigences

• Bachelor’s degree in Business, Project Management, or related field. • Minimum 6+ years of project management experience, with at least 3 years in a leadership role. • Experience working closely with Sales teams and supporting sales enablement processes. • Experience working with Smartsheet; certification in Smartsheet preferred

🏖️ Avantages

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities