Field Service Engineer

🕒 il y a 1 mois

⚔️ Virginia – Distant

⚔️ Virginia – Remote

💵 $29 - $37 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

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Grifols

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1909

🏥 Santé

🏭 Fabrication

🧬 Biotechnologie

Healthcare • Manufacturing • Biotechnology

Grifols est une entreprise mondiale de santé dédiée à l'amélioration de la santé et du bien-être des personnes à travers le monde. Elle se concentre sur le développement, la production et la distribution de médicaments innovants dérivés du plasma et a un engagement fort envers la recherche et le développement dans le secteur pharmaceutique. Grifols vise à fournir des solutions pour les patients atteints de maladies rares et de conditions chroniques, contribuant de manière significative au domaine de la biotechnologie et des soins de santé.

Description

• Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation. • Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts. • Coordinates and executes hardware upgrades and regulatory documents associated with client site. • Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications. • Ensures proper transition of project timeline to Technical Application Team. • Proactively and independently manages ongoing preventive maintenance calls per manufactures requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes. • Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed. • Identifies client's needs for those without a contract and communicates to respective Sales Representative for potential lead to establish new contract. • Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts or analyzers for new installations. • Collaborates with Global Response Team (GRT) for corrective service calls that fall outside of predetermined parameters to ensure proper resolution and documentation of customer complaint. • Escalates customer needs outside of defined scope of work and proactively communicate to other departments within Grifols such as Sales, Supply Chain, etc. to assure rapid resolution of issues raised. • Responsible for accurate and timely documentation in CRM System of all work performed and any technical guidance provided to the customer as per regulatory guidelines.

🎯 Exigences

• Equivalent military experience or Associates Degree with 2 years’ experience or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment • Bachelor’s Degree in Engineering or related Scientific Discipline is highly preferred • 0 - 2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor’s Degree • 2 - 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree • 4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with High School Diploma • Prior experience working in regulated environment highly preferred • Experience with Service Max/Sales Force platform is a plus

🏖️ Avantages

• Medical • Dental • Vision • Life insurance • PTO • Paid holidays • Up to 5% 401(K) match • Tuition reimbursement