LATAM/Americas EDI Solutions Architect – Implementation

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Pipe17

Site WebLinkedInTous les Emplois

11 - 50 employés

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 €8 000 000 Venture Round en 2021-02

eCommerce • SaaS • B2B

Pipe17 est une entreprise spécialisée dans la gestion des commandes omnicanales, offrant une solution fluide et automatisée pour les opérations de commerce électronique. Leur plateforme, le Order Hub, propose aux commerçants et aux 3PL des capacités pour traiter efficacement les commandes sur plusieurs canaux et applications, en utilisant la technologie AI. Pipe17 intègre divers systèmes de commerce, entrepôts et ERP sans nécessiter de ressources informatiques extensives. Elle propose des mises à jour d'inventaire en temps réel, la gestion des exceptions, et permet aux entreprises de se développer efficacement tout en réduisant les coûts opérationnels. La société se concentre sur la rationalisation des flux de commandes, l'amélioration de la connectivité et assure une croissance rentable pour les entreprises de commerce électronique.

Description

• Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process. • Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements. • Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding. • Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions. • Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers. • Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed. • Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.

🎯 Exigences

• Bachelor's degree in Business Administration, Information Technology, or related field. • Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry. • Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations. • Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. • Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders. • Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions. • Experience working with cross-functional teams and collaborating effectively to drive customer success. • Knowledge of integration technologies is a plus. • Strong analytical skills and attention to detail.

🏖️ Avantages

• Competitive salary • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation