LATAM ERP Solution Consultant, Implementation

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Pipe17

Site WebLinkedInTous les Emplois

11 - 50 employés

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 €8 000 000 Venture Round en 2021-02

eCommerce • SaaS • B2B

Pipe17 est une entreprise spécialisée dans la gestion des commandes omnicanales, offrant une solution fluide et automatisée pour les opérations de commerce électronique. Leur plateforme, le Order Hub, propose aux commerçants et aux 3PL des capacités pour traiter efficacement les commandes sur plusieurs canaux et applications, en utilisant la technologie AI. Pipe17 intègre divers systèmes de commerce, entrepôts et ERP sans nécessiter de ressources informatiques extensives. Elle propose des mises à jour d'inventaire en temps réel, la gestion des exceptions, et permet aux entreprises de se développer efficacement tout en réduisant les coûts opérationnels. La société se concentre sur la rationalisation des flux de commandes, l'amélioration de la connectivité et assure une croissance rentable pour les entreprises de commerce électronique.

Description

• "Own the customer" as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey • Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge • Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives • Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers • Translate business requirements into product use cases or technical requirements • Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org • Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed • Coach and educate customers to improve adoption of Pipe17 • Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers • Create and improve documentation to help customers and partners help themselves • Document onboarding steps for future reference and to transition to other teams as needed

🎯 Exigences

• Minimum of 4 years experience in the software/tech industry • Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP • Understand integrations (using REST APIs) with cloud systems • Experience with configuring SAAS products • Ecommerce experience highly desired • Mid-market focus on customers • Analytical, problem-solving, and troubleshooting skills • Solid project management and customer management skills • Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc. • Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else)

🏖️ Avantages

• Competitive salary • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation