Customer Service Helpdesk – Tech Support

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Plugged.HR

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2024

💼 Conseil

📣 Marketing

👥 RH Tech

Consulting • Marketing • HR Tech

Plugged. HR est une entreprise axée sur l'amélioration du processus de recrutement grâce à l'utilisation de cookies et de technologies de suivi. Elle vise à améliorer l'expérience de navigation des utilisateurs sur son site en offrant du contenu personnalisé et des publicités ciblées, tout en analysant le trafic du site. Les services proposés sont destinés aussi bien aux candidats qu'aux employeurs, facilitant les candidatures et les processus de recrutement.

Description

• Communicate with customers via phone, chat & e-mail • Track and follow cases to ensure they closed in an efficient and timely manner • Maintain high customer satisfaction, representing a major brand • Provide troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Set-up repairs for hardware-related issues • Escalate unresolved cases by contacting 2nd level support Interaction Experts • Maintain high customer satisfaction

🎯 Exigences

• Fluency in Swedish • Advanced English knowledge • Familiarity with iOS and/or MacOS, or comparable technology, is preferred • Great communication skills • Prior customer support experience would be an advantage • Strong troubleshooting skills

🏖️ Avantages

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)) • Competitive monthly salary + 2 extra salaries per year • Health care benefits and numerous other discounts • Full training by certified instructors • Professional growth & development opportunities • Special events as well as community & social responsibility initiatives • Free online Greek language courses • Work for a Great Place to Work-Certified Company that fosters diversity.