Project Manager, Intake Operations

🕒 il y a 2 mois

🐊 Florida – Distant

🐊 Florida – Remote

💵 $95 000 - $110 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷‍♀️ Chef de Projet

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Postman Law

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2024

👥 B2C

B2C

<Postman Law> Postman Law est un cabinet d'avocats spécialisé en dommages corporels basé aux États-Unis, représentant des particuliers pour des accidents de la route, des erreurs médicales, des responsabilités du fait des produits, des décès injustifiés, des blessures sur le lieu de travail et d'autres réclamations connexes. Le cabinet propose des consultations gratuites et fonctionne sur la base d'honoraires de résultat. Il communique étroitement avec les clients tout au long des enquêtes et des négociations, et met en avant son expérience en matière de récupération de sommes importantes pour de nombreux clients à travers différents sites. Postman Law met l'accent sur la rapidité, le plaidoyer, et le soutien aux clients, en opérant dans plusieurs États et en fournissant des ressources comme les résultats de cas, les FAQs, et un engagement communautaire.

Description

• Lead end-to-end execution of new campaign launches and relaunches across multiple departments. • Drive process improvements and leverage data analytics to increase campaign efficiency and speed to market. • Maintain and manage centralized campaign tracking tools (e.g., ADO, Monday.com) to ensure visibility and accountability. • Facilitate recurring cross-functional meetings to align on priorities, timelines, and deliverables. • Conduct periodic workflow reviews to ensure alignment with evolving technologies and business needs. • Gather, analyze, and document business requirements from executive leadership and key stakeholders. • Translate business needs into clear, actionable technical requirements, use cases, and workflows. • Develop and maintain intake processes, approval workflows, and supporting documentation. • Create and update Standard Operating Procedures (SOPs) to support operational consistency and scalability. • Lead QA and User Acceptance Testing (UAT) efforts for system enhancements, integrations, and CRM updates. • Partner with technical teams to validate functionality and ensure successful implementation. • Document test results, identify defects, and recommend improvements to enhance system performance and reliability. • Analyze operational and campaign data to identify trends, inefficiencies, and opportunities for improvement. • Evaluate existing workflows and recommend optimization strategies, particularly within campaign setup and intake processes. • Deliver actionable insights to improve team performance and overall business outcomes. • Plan, manage, and track multiple concurrent projects related to operational and technology initiatives. • Ensure projects are delivered on time, within scope, and aligned with organizational objectives. • Develop reports, dashboards, and presentations using tools such as Excel and Salesforce. • Communicate project status, insights, and recommendations to stakeholders through clear, data-driven reporting.

🎯 Exigences

• Bachelor’s degree in Business Administration, Information Systems, Project Management, or a related field. • 3–5 years of experience in project management, business analysis, QA analysis, or a related role. • Strong experience managing multiple complex projects simultaneously. • Proficiency with project management and collaboration tools (e.g., ADO, Notion, Monday.com). • Experience with QA testing methodologies, UAT processes, and system integration validation. • Demonstrated ability to translate business requirements into technical solutions. • Strong analytical, problem-solving, and organizational skills. • Advanced proficiency in data analysis, reporting, and visualization (e.g., Excel, Salesforce). • Excellent communication skills with the ability to collaborate across all levels, including executive leadership.

🏖️ Avantages

• Discretionary bonus • Health insurance