Cisco Services Specialist – Renewals

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 25%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Presidio

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Presidio est une entreprise mondiale de solutions et services informatiques qui conçoit, implémente et gère des plateformes numériques agiles et sécurisées pour aider les entreprises à accélérer leur transformation numérique. Ses offres incluent la migration vers le cloud et les plateformes modernes, les services gérés, l'intelligence artificielle et l'analyse de données (y compris l'IA agentique et privée), la cybersécurité, le réseautage, la collaboration, ainsi que le financement de cycle de vie/finops et d'achat/consommation. Presidio sert les secteurs réglementés et d'entreprise tels que la santé, les médias et divertissement, la finance, le secteur public et les services publics.

Description

• Drive growth in Cisco service contract renewals through client retention, upselling, expansion within existing customer bases, and identifying white-space opportunities • Support assigned accounts through agreement lifecycles, including renewal quotes and proposals, Services EA opportunities and true forwards, data management, and renewal order processing • Manage customer Cisco renewals and timelines • Review renewals for upsell opportunities, position offers, and create and present quotes and proposals • Participate in Presidio/OEM renewal strategy meetings • Present offerings in customer-facing meetings, address questions, and drive opportunities to closure • Assist in Services EA sales cycles by identifying target customers, building comparison quotes, and scoping CX proposal install bases in EAMP • Prepare customers for Services EA True Forwards, validate inventory changes, assist with budget estimates, and coordinate with Cisco asset management teams • Maintain and reconcile Cisco contract inventory • Triage Cisco services questions and issues • Promote and develop the Cisco service practice to increase attach rates, renewal rates, and Services EA adoption • Forecast the renewals pipeline with Account Executives • Collaborate with manufacturer representatives to secure pricing and ensure timely renewals • Review and maintain accurate, consolidated contracts and manage customer access • Prepare and process orders using internal tools • Track orders to completion, escalate as required, and ensure accurate booking • Prepare and deliver Quarterly Business Reviews to clients

🎯 Exigences

• Bachelor's degree or equivalent experience and/or military experience • Proficient in Microsoft Excel and MS applications • Strong written and verbal communication skills • Ability to work independently and in a cross functional team environment • Strong knowledge of Cisco services, contracts, and Enterprise Agreements • Familiarity with Cisco asset/contract management systems, such as CCWR and EAMP • Knowledge of service lifecycle management and subscription models • Preferred: 3+ years' experience in a support agreement renewal role • Experience with Cisco service contracts and CX EAs, including renewals, subscriptions, and Enterprise Agreements • Direct customer-facing experience, including presentations, QBRs, and consultative selling • Ability to provide revenue growth through renewals and upsells • Contract and order management experience, including tracking, reconciliation, and processing

🏖️ Avantages

• Equal Opportunity Employer with commitment to diversity and inclusion • Reasonable accommodations for individuals with disabilities • Veterans' priority referral consideration • Applications accepted on a rolling basis