Developer, 2nd Level Support

🕒 il y a 2 mois

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Proalpha

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏭 Fabrication

💼 Conseil

📦 Logistique

Manufacturing • Consulting • Logistics

Proalpha est une entreprise allemande de logiciels d'entreprise et un partenaire digital pour les entreprises de taille intermédiaire, fournissant des solutions ERP principales et complémentaires qui forment l'épine dorsale numérique de l'industrie manufacturière, du commerce de gros et d'autres secteurs. Avec plus de 40 sites, environ 2 500 employés et plus de 17 500 clients, Proalpha offre des options sur site et cloud/SaaS, intègre des systèmes critiques pour les affaires à travers la chaîne de valeur, et travaille avec un large réseau de partenaires pour offrir des services de conseil, de mise en œuvre et de support.

Description

• As part of Development Support, you ensure that technical issues are not only resolved but permanently understood. • You work closely with Development and Service teams, strengthening the quality of our solutions. • Your focus: thorough analyses, reliable fixes and clear communication. • You systematically investigate faults and identify root causes in source code and database structures. • Through targeted adjustments, you ensure that identified issues are properly corrected. • You coordinate successful installations of solutions at our customers via remote support. • By creating precise entries in the knowledge base, you secure insights for future cases. • In collaboration with Service Consultants, Developers and System Technicians, you clarify technical questions and communicate with our customers' IT managers.

🎯 Exigences

• Completed degree in business administration or a technical field, or equivalent vocational training • Experience with relational database systems, object-oriented development and ERP/merchandise management systems • Proficiency in a modern programming language such as C#, Java or ABL, and experience with ticketing systems • Strong service orientation, analytical thinking, and a structured, team-oriented way of working • Very good German and English skills for communication in an international environment

🏖️ Avantages

• Open communication, informal culture (first-name basis), team spirit, respect, appreciation, and joint team and company events • Flexible working-time models, home office/remote work, workation, and a time-credit account (e.g., for a sabbatical) • Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, and performance/development reviews • Structured onboarding concept, Employee Assistance Service, Wellhub, JobRad (company bike leasing), and employee offers/discounts