Field Service Technician

🕒 il y a 2 mois

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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ProMach

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🍽️ Alimentation et boissons

🏥 Santé

📦 Logistique

💰 Private equity en 2023-06

Food & Beverage • Healthcare • Logistics

ProMach est un fournisseur mondial d'équipements de traitement et d'emballage, de systèmes et de services d'intégration de lignes de production pour les fabricants de biens de consommation emballés et de produits pharmaceutiques. L'entreprise offre des solutions de remplissage, d'embouteillage, d'étiquetage, de codage, de robotique, de fin de ligne, de stérilisation et d'intégration de lignes clés en main à travers plusieurs marques spécialisées, soutenant les fabricants avec du matériel, de l'ingénierie et de l'intelligence numérique pour maximiser les performances des lignes de production.

Description

• Deliver world-class technical customer service and support • Manage multiple customers and projects • Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions • Remotely monitor the effectiveness and performance of equipment via remote access software • Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety • Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements • Provide best-in-class service with customers and collaborate professionally with fellow technical service and engineering personnel • Provide training to the customers on equipment operations and maintenance procedures • Produce timely, accurate and detailed service reports • Comprehend customer requirements and make appropriate recommendations and modifications as required • Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.

🎯 Exigences

• Proven field service and technical service experience and aptitude • Ability to troubleshoot, test, repair and service technical equipment • Ability to work flexible shifts and adapt to changing work schedules • Willingness to travel up to 70% of the time (primarily domestic / USA) • Ability to work extended hours and weekends • Able to effectively organize, schedule, and carry out work assignments with minimal supervision • Read and interpret technical manuals, blueprints, diagrams • Understanding of the safe operation of hand tools and power equipment • Effective communication skills, verbal as well as written • Well-developed skills in problem solving and troubleshooting • Broad technical knowledge of process and/or industrial automation • Mechanical aptitude and ability to perform mechanical and physical tasks • Ability to support customers during and after hours on a scheduled basis • Brewing, Food & Beverage processing equipment experience a plus • Ambitious, fun & flexible • Organized, with strong time management skills and a strong work ethic • Technical curiosity is critical • High attention to detail • 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred • Associates or technical degree in engineering or related field required.

🏖️ Avantages

• Total compensation includes your salary • Comprehensive medical/dental programs • Life insurance • Generous paid time off program • Retirement savings plan with a company match • No waiting period for benefits – eligible on the first day of employment