Field Service Engineer

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Pyrotek

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1956

💼 Conseil

📦 Logistique

🏭 Fabrication

Consulting • Logistics • Manufacturing

Pyrotek est un fournisseur mondial de premier plan de solutions techniques pour les domaines de la fusion, de la fonderie, du verre plat, du verre creux, de l'acoustique et du thermique. Avec un fort accent sur l'efficacité et la durabilité, Pyrotek propose des technologies avancées telles que les systèmes de fusion intégrés et des solutions électromagnétiques pour le recyclage et la filtration de l'aluminium. L'entreprise est renommée pour sa division TAB Refractory, spécialisée dans le revêtement et la maintenance des fours à métaux en fusion. Opérant depuis son siège social à Spokane, WA, Pyrotek accompagne diverses industries avec des produits et services conçus pour améliorer l'efficacité opérationnelle, réduire la consommation d'énergie et renforcer les performances grâce à l'innovation et une expertise technique fiable.

Description

• Provide standard and advanced technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections. • Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions. • Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of standard and complex in-service problems and repair supervision. • Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies. • Correctly inspect and verify dimensions of parts to ensure conformance to specifications. • Thoroughly investigate customer complaints to determine if a warranty claim should be approved; make a failure determination as to whether the failure is due to customer error, or if the failure is an internal design or external supplier issue that needs routed to the functional manager for corrective action per the SNIF® Quality Management System. • Effectively provide timely and detailed reports to the central office based on diagnosis during customer visits, including technical issues, maintenance recommendations and resolutions. • Competently identify opportunities and organize efforts to minimize expenses and maximize efficiencies. • Thoughtfully provide technical training to end-users during installation and commissioning to ensure equipment is operated and maintained properly.

🎯 Exigences

• Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Manufacturing) or related discipline, or equivalent combination of education and/or experience. • Hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry, and experience working with industrial fuel fired equipment/engineered systems, and PLC controls preferred. • Ability to assess, troubleshoot and repair machinery by referring to and applying principles, techniques, and standard operating procedures. • Basic knowledge of raw materials, production processes, and basic machinery. • Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. • Ability to apply PLC knowledge in design, programming, and maintenance of automated machinery and equipment. • Proficient computer skills using a variety of software applications systems, including Microsoft Office Products, Visio, and Computer-Aided Design and Drafting (CADD). • Ability to travel by land and air up to 80%, both domestically and globally. • Valid driver’s license and US Passport, or ability to obtain required. • Ability to work extended hours based on the needs of the business.

🏖️ Avantages

• For a full summary of Pyrotek's benefit offerings, please click HERE.