Senior Customer Success Manager

il y a 8 jours

🌽 Illinois – Remote

Bien que cet emploi soit listé dans Illinois, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

💵 $100 000 - $135 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Postuler

Recevoir des Emails avec des Emplois Similaires

QAD

Site WebLinkedInTous les Emplois

Enterprise • SaaS • Supply Chain

QAD est une entreprise spécialisée dans les solutions de planification des ressources d’entreprise (ERP) et de transformation industrielle. Sa plateforme Adaptive Enterprise aide les organisations à optimiser leurs processus, à aligner les équipes avec la technologie et à gérer des enjeux métiers critiques. L’offre de QAD comprend des logiciels pour le manufacturing, la gestion des stocks, la planification de la supply chain, le management de la qualité et la conformité aux réglementations du commerce international. Leurs solutions adressent de nombreux secteurs, notamment l’automobile, les biens de consommation, l’alimentation et les boissons (food & beverage), l’industrie manufacturière, et bien d’autres. L’entreprise met l’accent sur l’adaptabilité en intégrant l’ordonnancement avancé et des insights pilotés par la donnée (data-driven).

1001 - 5000 employés

Fondée en 1979

🏢 Entreprise

☁️ SaaS

Description

• Serve a selected group of customers as part of a cross-functional account team• Guide the full-lifecycle customer journey with QAD solutions, from initial deal onward• Build trusted advisor relationships with executive sponsors and key stakeholders• Monitor health scores, usage data and other KPIs to proactively address account risk• Demonstrate ability to meet revenue goals and customer engagement targets• Conduct Strategic Business Reviews in collaboration with the account team• Maintain required customer data in QAD systems of record• Support deal execution as needed, including customers procurement group• Responsible for “Customer Journey” artifact development, maintenance; and delivery• Develop technical and business expertise in QAD’s product and services offerings• Brief internal stakeholders, including top management, on customer status and issues• Notify Sales of new leads and opportunities for existing customers• Apply critical thinking skills to evaluate the implications of analysis results• Influence team direction and decision-making processes• Anticipate client needs and proactively suggest solutions or additional services• Proactively seek opportunities to collaborate with colleagues across different functions• Contribute to or lead internal GTM process improvement initiatives

🎯 Exigences

• Bachelor’s or Master's degree• 8+ years of related experience• Demonstrated success supporting enterprise-level software accounts• Strong communication, presentation and relationship-building skills• Data-driven approach to customer health metrics and usage analytics• Ability to maintain a positive and professional attitude, even under pressure• Knowledge of Excel, PowerPoint, Word, CRM software (Salesforce preferred), CS Platform (ie Gainsight, ChurnZero)• Subject matter expert in ERP product domains, including Manufacturing, Finance, Distribution, Supply Chain Planning, Supplier Relationship Management, EQMS, Global Trade and Transportation Execution.

🏖️ Avantages

• Health and well being programs• Medical, dental and vision coverage• 401(k) plan with company match• Short-term and long-term disability coverage• Life insurance• Paid-time off• Parental leave• Well-being programs• Flexible hours